Nicole Nastar
Selden
Summary
Motivated and reliable 21-year-old professional with experience in customer service, food service, cash handling, and cake decorating. Proven ability to manage multiple responsibilities in a fast-paced environment while maintaining high standards of cleanliness and customer satisfaction. Multilingual, with strong communication skills and a positive, team-oriented attitude. Known for adaptability, attention to detail, and delivering a welcoming experience to customers.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
La Sevillana Bakery Inc
Hempstead, NY
04.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Manhattan Comprehensive Day And Night High School
New York, NYSkills
- Point of sale systems
- Product and service solutions
- Refunds processing
- Product knowledge
- Guest services
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Associate
La Sevillana Bakery Inc
04.2025 - Current
High School Diploma -
Manhattan Comprehensive Day And Night High School