Nicole Ngo
Brigham City,UT
Summary
Diligent and detail oriented worker with solid background in medication administration and patient care. Successfully supported healthcare teams by ensuring accurate medication distribution and monitoring patient responses. Demonstrated ability in maintaining detailed records and adhering to strict protocols.
Overview
7
7
years of professional experience
Work History
Medication Technician
Gables Assisted Living
11.2023 - Current
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Expedited the medication pass process without compromising accuracy through effective time management techniques.
- Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Developed strong relationships with pharmacy personnel, streamlining communication regarding medication orders and adjustments as needed.
Customer Service Representative
Redbox
02.2018 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Berean Baptist Academy
Ogden, UT05-2018
Skills
- Medication administration
- Customer service
- Medication reconciliation
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Adherence to protocols
- Computer proficiency
- Conflict resolution
- Daily living assistance
- Client relations
- Privacy and confidentiality
Languages
English
Native or Bilingual
Timeline
Medication Technician
Gables Assisted Living
11.2023 - Current
Customer Service Representative
Redbox
02.2018 - 11.2023
High School Diploma -
Berean Baptist Academy
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