Nicole Niemuth
Greenville,WI
Summary
An organized and motivated individual, eager to utilize skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Crisis Housing Advocate - Level 2
Pillars
Appleton, United States
12.2023 - Current
- Provide support and resources to individuals experiencing housing crises.
- Collaborated with local agencies to coordinate housing resources and services.
- Maintained detailed records of client interactions including demographic information, daily notes, and outcomes.
- Assist clients experiencing housing instability with waitlists and referrals.
- Evaluate client barriers and work to connect them with appropriate resources.
- Perform background checks on potential clients
- Utilized crisis intervention techniques to de-escalate high-stress situations and provide immediate support to clients in distress.
- Enroll clients in the Coordinated Entry program
Receptionist / Vet Tech
Apple Valley Veterinary Clinic
Appleton, United States
05.2021 - 06.2023
- Provided front desk service, managed client inquiries and scheduled routine and emergent appointments
- Assisted veterinary staff with lab work and clinical procedures
- Maintained patient records and ensured data accuracy in electronic system.
- Trained new reception staff on protocols and customer service standards.
- Addressed client concerns and questions with empathy and professionalism.
- Processed payments and financial transactions
Receptionist
BioLife Plasma Center
Appleton, United States
07.2019 - 02.2020
- Greeted and assisted donors with check-in procedures at plasma donation center.
- Maintained cleanliness and organization of reception area and waiting room.
- Updated and recorded client information to maintain accounts.
Emergency Room Technician / Unit Clerk
Thedacare
Waupaca, United States
02.2008 - 08.2018
- Provided patient care and support in emergency room environment, assisted medical staff with procedures, patient care and assessments
- Facilitated communication between patients, families, and healthcare providers
- Coordinated transfers between facilities
Education
High School Diploma -
Clintonville High School
Clintonville06-2000
Skills
- Crisis intervention
- Background checks
- Effective communication
- Client advocacy
- Homelessness prevention
- Community mental health programs
- Written communication
- Trauma-informed care
- Documentation skills
Certification
- Pillars Equity & Inclusion Training
- ACES & Trauma Informed Care Practices Training
- Boundaries & Ethics Training
- CIP Training
- Cultural Resonance Training
Timeline
Crisis Housing Advocate - Level 2
Pillars
12.2023 - Current
Receptionist / Vet Tech
Apple Valley Veterinary Clinic
05.2021 - 06.2023
Receptionist
BioLife Plasma Center
07.2019 - 02.2020
Emergency Room Technician / Unit Clerk
Thedacare
02.2008 - 08.2018
High School Diploma -
Clintonville High School