Mark Waring
Appleton,WI
Summary
Dedicated individual with a proven track record in the human services field, offering unwavering support and guidance to individuals facing various challenges. Deep understanding of effectively working with people from diverse backgrounds. Committed to fostering inclusivity and ensuring equal access to essential services. Genuine passion for helping others and making a positive impact on the lives of those in need.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Lead Crisis Housing Advocate
Pillars Adult and Family Shelter
01.2022 - Current
- Building relationships with every client to better understand them and help them transition out of homelessness. by encouraging them to utilize all the programs available to them
- Managing conflicts by calmly and professionally deescalating every situation
- Listening and emphasizing with both sides of the conflict and helping the clients choose the best path for everyone involved
- Documenting "Charting" all relevant conversations with clients
- Comfortable with all aspects of clients interaction, From Intake to Move out
- Supervision and training of new employees maintaining the shelter and keeping it fully supplied
- Ordering supplies and processing donations
- Dispensing client medication
Assistant Manager/Service Writer
Van Zeeland Auto Care
01.2020 - 01.2022
- Assisted in all aspects of running the store Scheduling work for mechanics to making sure there is a steady flow of work Quoting repairs, ordering needed parts, processing invoices, Open and close location Coordinated transfers of product between locations Focus on customer service and handled all escalated customers Often asked and did help at other locations
Commercial Account Manager
L&S Truck Center
01.2014 - 01.2020
- Account Manager of new and used commercial trucks Consistently maintained top tier sales status throughout tenure Completed Ford Commercial Account Manager Master Certification program Created several different marketing plans to increase traffic flow and company awareness
Sales of New and Used Autos
Gandrud Auto Group
01.2013 - 01.2014
- Successfully transitioned into a new sales environment Grew sales in both new and used every month Maintained customer service satisfaction score of over 97%
- Met customers on lot and in showroom to discuss available vehicles and options.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Sales / Installation Manager
Uwagi LLC
01.2010 - 01.2013
- Start up mobile app company - to push notifications for specials when mobile user were in the area of establishment Responsible for hiring and training all installers and salespeople for a 7 state region Created all training procedures Integral part of the creative team adding several new revenue streams Top sales producer throughout tenure
Outside Sales
Blueprint Publishing Group DBA Nature's Pathways Magazine
01.2007 - 01.2010
- Successfully transformed a struggling publication into the most widely distributed publication in the Fox Valley Tripled advertisements count in first year and a half Tripled number of pages in publication Doubled distribution points Created new advertisements Successfully maintained renewal contracts Top sales producer throughout tenure
Customer Service Representative, Sales, Quality Control, Return Specialist
Illinois Tool Works
01.2005 - 01.2007
- Provided customer service and technical support in a fast paced and high pressure environment
- Created and maintained the RMA/RGA process
- Including all aspects of returns and credits
- Help convert the company to run in a smooth manner when moving locations from California to Wisconsin
- Worked closely with outside sales staff supplying new business leads and providing support in adding new customers.
Technical Support-Tier 2, Customer Service.
Alta Resources Corporation
01.2001 - 01.2005
- Provided quality control for DVD releases including beta testing of products Provided technical support via inbound calls and emails Lead employee for the Baby Einstein program; my duties included creating new procedures for the client, forwarding new procedures to staff, and I was the main resource for all the internal Baby Einstein inquiries Met and exceeded all call quality standards throughout tenure, averaging in the top 5%
- Specialized in the proper care of escalated customers
Lead Sales Person
Sound World
01.1991 - 01.2001
- Specialized in high end and new construction sales Created long term relationships with both consumers and building contractors, creating a high volume of repeat sales Recipient of numerous awards including top sales awards Consistently maintained a top 5% sales average throughout tenure
Education
music -
University of Wisconsin Fox Valley
Menasha, WI01.1991
Skills
- Customer Service
- Support residents
- Active Listening
- Mental Health Crisis Response
- Confidentiality Practices
- Cultural Sensitivity
- Trauma-informed care
- Crisis Intervention
- Employee Training
- Nonviolent Crisis Intervention
- Resource Coordination
- Heartsaver First Aid CPR AED (First Aid CPR AED)
Certification
- Ford Commercial Account Manager Master Certified
- CPR certified for both adults and children
References
References and available upon request
Timeline
Lead Crisis Housing Advocate
Pillars Adult and Family Shelter
01.2022 - Current
Assistant Manager/Service Writer
Van Zeeland Auto Care
01.2020 - 01.2022
Commercial Account Manager
L&S Truck Center
01.2014 - 01.2020
Sales of New and Used Autos
Gandrud Auto Group
01.2013 - 01.2014
Sales / Installation Manager
Uwagi LLC
01.2010 - 01.2013
Outside Sales
Blueprint Publishing Group DBA Nature's Pathways Magazine
01.2007 - 01.2010
Customer Service Representative, Sales, Quality Control, Return Specialist
Illinois Tool Works
01.2005 - 01.2007
Technical Support-Tier 2, Customer Service.
Alta Resources Corporation
01.2001 - 01.2005
Lead Sales Person
Sound World
01.1991 - 01.2001
- Ford Commercial Account Manager Master Certified
- CPR certified for both adults and children
music -
University of Wisconsin Fox Valley
Similar Profiles
Mark WaringMark Waring
Lead NOC Crisis Housing Advocate at Pillars Adult and Family ShelterLead NOC Crisis Housing Advocate at Pillars Adult and Family Shelter
Kristiosa WangKristiosa Wang
Homeless Shelter Volunteer at Roots Young Adult ShelterHomeless Shelter Volunteer at Roots Young Adult Shelter
Jaydaya BleachJaydaya Bleach
Hospice Care Provider CNA at Family Pillars HospiceHospice Care Provider CNA at Family Pillars Hospice