Mark Waring
Appleton,WI
Summary
Experienced professional housing advocate with expertise and a proven ability to make a positive impact in the community. Demonstrated success in collaborating with teams to deliver effective housing solutions and support services. Skilled at navigating changing needs and ensuring reliable results. Proficient in client advocacy, case management, and resource coordination, with a strong focus on empathy, adaptability, and problem-solving.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Lead NOC Crisis Housing Advocate
Pillars Adult and Family Shelter
07.2022 - 11.2024
- Building relationships with every client to better understand them and help them transition out of homelessness by encouraging them to utilize all programs available to them
- Managing conflicts by calmly and professionally deescalating every situation
- Listening and empathizing with both sides of the conflict and helping clients choose the best path for everyone involved
- Comfortable with all aspects of clients interaction, From Intake to Move out
- Supervision and training of new employees
- Maintaining shelter and keeping it fully supplied
- Ordering supplies and processing donations
- Dispensing client medication
- Maintained detailed records of client interactions, case progress, and outcomes to ensure accurate reporting and evaluation of program effectiveness.
- Assisted families in securing affordable housing by providing guidance on available resources and programs.
Assistant Manager/Service Writer
Van Zeeland Auto Care
01.2020 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Scheduling work for mechanics to making sure they have a steady flow of work
- Quoting repairs, ordering needed parts, processing invoices
- Focus on customer service and handled all escalated customers
- Often asked and did help at other locations
Commercial Account Manager
L&S Truck Center
01.2014 - 01.2020
- Account Manager of new and used commercial trucks
- Consistently maintained top tier sales status throughout tenure
- Completed Ford Commercial Account Manager Master Certification program
- Created several different marketing plans to increase traffic flow and company awareness
- Prepared customer presentations and demonstrations of products to solicit new business.
- Managed a diverse portfolio of commercial accounts, ensuring timely delivery of products and services.
- Increased client satisfaction by developing and maintaining strong relationships with key decision makers.
Sales of New and Used Autos
Gandrud Auto Group
01.2013 - 01.2014
- Successfully transitioned into a new sales environment
- Grew sales in both new and used every month
- Maintained customer service satisfaction score of over 97%
- Participated in ongoing training sessions to stay current on industry trends, vehicle specifications, and sales best practices.
- Developed marketing strategies to showcase available vehicles and attract potential buyers.
- Met or exceeded monthly sales targets regularly by employing effective closing strategies tailored to individual customer situations.
- Negotiated prices and trade-in values, resulting in mutually beneficial agreements between the dealership and the customers.
- Conducted thorough follow-up with clients post-purchase to ensure their continued satisfaction with their vehicles.
Sales / Installation Manager
Uwagi LLC
01.2010 - 01.2013
- Company Overview: Start up mobile app company - to push notifications for specials when mobile users were in the area of establishment
- Responsible for hiring and training all installers and salespeople for a 7 state region
- Created all training procedures
- Integral part of the creative team adding several new revenue streams
- Top sales producer throughout tenure
- Start up mobile app company - to push notifications for specials when mobile users were in the area of establishment
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
- Streamlined installation processes for increased productivity and reduced project timelines.
Outside Sales
Blueprint Publishing Group DBA Nature's Pathways Magazine
01.2007 - 01.2010
- Successfully transformed a struggling publication into the most widely distributed publication in the Fox Valley
- Tripled advertisements count in first year and a half
- Tripled number of pages in publication
- Doubled distribution points
- Created new advertisements
- Successfully maintained renewal contracts
- Top sales producer throughout tenure
Customer Service Representative, Sales, Quality Control, Return Specialist
Illinois Tool Works
01.2005 - 01.2007
- Provided customer service and technical support in a fast paced and high pressure environment
- Created and maintained the RMA/RGA process
- Including all aspects of returns and credits
- Help convert the company to run in a smooth manner when moving locations from California to Wisconsin
- Worked closely with outside sales staff supplying new business leads and providing support in adding new customers
Technical Support-Tier 2, Customer Service.
Alta Resources Corporation
01.2001 - 01.2005
- Provided quality control for DVD releases including beta testing of products
- Provided technical support via inbound calls and emails
- Lead employee for the Baby Einstein program; my duties included creating new procedures for the client, forwarding new procedures to staff, and I was the main resource for all the internal Baby Einstein inquiries
- Met and exceeded all call quality standards throughout tenure, averaging in the top 5%
- Specialized in the proper care of escalated customers
Lead Sales Person
Sound World
01.1991 - 01.2001
- Specialized in high end and new construction sales
- Created long term relationships with both consumers and building contractors, creating a high volume of repeat sales
- Recipient of numerous awards including top sales awards
- Consistently maintained a top 5% sales average throughout tenure
Education
Some College (No Degree) - Music Performance
University of Wisconsin Fox Valley
Menasha WiSkills
- Trauma-informed care
- Customer service
- Problem-solving abilities
- Reliability
- Certified in CPR/AED
- Counseling techniques
- Behavioral management
- Conflict Resolution
- De-Escalation Techniques
- Confidentiality Practices
- Adaptability
- Crisis Management
Accomplishments
- Achieved complete redesign of entire food storage process by analyzing usage and returning unused items back to supplier for redistribution to people in need and other shelters. Properly storing items to promote shelf life and eliminate pest issues. Creating a space for items reaching their expiration date to be used first.,reducing waste. effectively increasing efficiency and drastically reducing waste while improving ease of use for staff and volunteers.
Certification
- Ford Commercial Account Manager Master Certified
- CPR certified for both adults and children
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead NOC Crisis Housing Advocate
Pillars Adult and Family Shelter
07.2022 - 11.2024
Assistant Manager/Service Writer
Van Zeeland Auto Care
01.2020 - 06.2022
Commercial Account Manager
L&S Truck Center
01.2014 - 01.2020
Sales of New and Used Autos
Gandrud Auto Group
01.2013 - 01.2014
Sales / Installation Manager
Uwagi LLC
01.2010 - 01.2013
Outside Sales
Blueprint Publishing Group DBA Nature's Pathways Magazine
01.2007 - 01.2010
Customer Service Representative, Sales, Quality Control, Return Specialist
Illinois Tool Works
01.2005 - 01.2007
Technical Support-Tier 2, Customer Service.
Alta Resources Corporation
01.2001 - 01.2005
Lead Sales Person
Sound World
01.1991 - 01.2001
- Ford Commercial Account Manager Master Certified
- CPR certified for both adults and children
Some College (No Degree) - Music Performance
University of Wisconsin Fox Valley
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