Nicole Nystrom
Plano,TX
Summary
Dedicated and loyal employee with over 25 years of banking experience pursuing employment options where I can utilize my controls management skills.
Overview
26
26
years of professional experience
Work History
Branch Manager
Chase Bank
Wylie, TX
04.2023 - Current
- Oversees daily branch operations, ensuring compliance with regulations and company policies which led to zero CMR errors for eleven straight months so far and perfect branch reviews two years in a row.
- Develops strategic plans to enhance customer service experience and increase client satisfaction.
- Lead team performance reviews, providing constructive feedback to drive individual growth and development.
- Implements process improvements that streamlined workflow, reducing operational inefficiencies within the branch.
- Manage financial performance, analyzing reports to make informed decisions on resource allocation.
- Trains and mentors staff on banking procedures, enhancing team knowledge and operational effectiveness.
Lead Associate Operations
Chase Bank
Murphy, TX
06.2018 - 04.2023
- Developed and trained new Associate Bankers to enhance team performance.
- Oversaw scheduling for the entire branch to ensure efficient operations.
- Maintained a track record of successful branch reviews throughout leadership as LAO at Murphy.
Teller
Chase Bank
Murphy, TX
08.1999 - 06.2018
- Ability to multitask while still maintaining excellent customer service.
- Vault & ATM maintenance, including ordering cash for entire branch.
- Helping LAO with monthly controls
Skills
- Leadership Experience
- Operational risk management
- Customer service
- Training & Development
- Excellent time management skills
- Decision-making
- Problem resolution
Timeline
Branch Manager
Chase Bank
04.2023 - Current
Lead Associate Operations
Chase Bank
06.2018 - 04.2023
Teller
Chase Bank
08.1999 - 06.2018