Summary
Overview
Work History
Education
Skills
Websites
Experience Overview
References
Timeline
Generic

Nicole Oakerson

Port Saint Lucie,FL

Summary

Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions. Goal-oriented manager with distinguished experience in many industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Goal-oriented manager with distinguished experience in many industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

10
10
years of professional experience

Work History

Senior Product Owner - Salesforce

Bankers Healthcare Group
06.2020 - Current
  • Leading Scrum process and ceremonies for both agile and waterfall approaches
  • Requirements gathering and documentation
  • Process documentation
  • Roadmap creation, management, and presentation
  • Release strategy and documentation
  • Training and Demoing of new features
  • Writing stories for new features
  • Resolving at hoc issues and requests
  • Facilitating meeting related to releases, requirements gathering, development ceremonies, process documentation, roadmap reviews, competency reviews, etc
  • Provided technical assistance and technical documentation related to Salesforce requests
  • Data Management.

Senior Platform Administrator

Sentry Data Systems
07.2018 - 06.2020
  • Administration of Enterprise Application Platforms: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Pardot; Adobe, Octiv, Salesloft, HubSpot, LinkedIn Navigator, Microsoft Dynamics, Atlassian, Financial Force, SharePoint, Aha
  • Responsible for reimplementation of Salesforce, Departmental process review technical overhaul, Tech analysis of metadata, and Lightning Migration
  • Responsible for release management.

Owner/Operator

X Business Consulting, Inc.
03.2014 - 12.2018
  • Hiring and management of Salesforce Developers and Administrators working as consultants for my clients
  • Administration of Enterprise Application Platforms: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Pardot; Adobe, Octiv, SalesLoft, HubSpot, LinkedIn Navigator, Microsoft Dynamics, Atlassian, Financial Force, SharePoint, Aha, DocuSign
  • Provided services to clients such as Implementation of Salesforce Sales, Service, and Marketing clouds, Reimplementation of Salesforce, Lightning Migration, Integration to a 3rd party platform, other projects related to a business' specific needs
  • Requirements gathering, writing the SOW for my clients, process documentation, and technical documentation
  • Facilitated release management
  • Provided Salesforce technical support by managing support tickets, and post deployment testing
  • Roadmap creation, management, and presentation
  • Release strategy and documentation
  • Training and Demoing of new features
  • Writing stories for features needed by clients
  • Facilitating meeting related to releases, requirements gathering, development ceremonies, process documentation, roadmap reviews
  • Leading Scrum process and ceremonies in an agile environment.

Director of Operations/Salesforce Admin(Promoted)

The Estimating Edge
02.2018 - 04.2018
  • Created, managed, and documented departmental processes
  • Shadowing of department key employees to routinely review and improve process
  • Create and maintained roadmap of company's procedural goals
  • Provided process recommendations based on data
  • Assisted with Sales and Marketing Strategy based on data analysis
  • Reviewed and managed departmental budgeting and purchasing activities
  • Administration of Enterprise Application Platforms: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Pardot; Adobe, Octiv, Salesloft
  • Developed new features in Salesforce
  • Created and managed technical support queue for Salesforce
  • Data Management.

Sales and Marketing Operations Manager/Salesforce Administrator

The Estimating Edge
02.2016 - 02.2018
  • Created and maintained Sales and Marketing Strategy based on data analysis
  • Sales coaching
  • Provided QC of Sales Teams interactions with potential customers
  • Created monthly sales goal
  • Created and managed sales territories
  • Created and maintained sales forecasts and pipeline
  • Created sales playbook that drove revenue up 3 million dollars in one year
  • Managed marketing campaigns and ROI
  • Administration of Enterprise Application Platforms: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Pardot; Adobe, Octiv, Salesloft
  • Developed new features in Salesforce
  • Created and managed technical support queue for Salesforce
  • Data Management.

Sales and Marketing Operations Manager/Salesforce Administrator

NRG Innovations, LLC
06.2013 - 01.2014
  • Created and maintained Sales and Marketing Strategy based on data analysis
  • Sales coaching
  • Provided QC of Sales Teams interactions with potential customers
  • Created monthly sales goal
  • Created and managed sales territories
  • Created and maintained sales forecasts and pipeline
  • Created sales playbook that drove revenue up 3 million dollars in one year
  • Managed marketing campaigns and ROI
  • Managed creative requests for marketing campaigns
  • Implemented Salesforce Sales and Marketing cloud
  • Salesforce Administrator.

Education

Certificate -

Centric Project Management Training
01.2018

Certificate -

Sandler Sales Training
01.2016

Business Administration - Bachelor's Degree -

University of Phoenix
01.2009

Certificate -

Salesforce Administrator
01.2007

Skills

  • Bug Fixes
  • Problem Resolution
  • Developing Software Applications
  • Product Positioning
  • Agile Methodology
  • Acceptance Criteria
  • Stakeholder Relationship Management
  • Business Requirements Documents (BRDs)
  • Product Planning
  • Product Deployment
  • Risk Management
  • Agile Framework
  • Atlassian JIRA
  • Agile and Scrum Environments
  • Collaborative Team Work
  • Business and Processing Documentation
  • Test Case Scenarios
  • Team Goals
  • Identifying Backlogs
  • Product Integration
  • Technical Expertise
  • Organizational Structure
  • Data Lakes
  • Methodology Implementation
  • UAT Support
  • User Acceptance Testing (UAT)
  • Manual Testing
  • Writing Stories
  • Activity Diagram
  • Team Meetings
  • Stakeholder Collaboration
  • Roadmap Development
  • Project Organization
  • Story Oversight
  • Stakeholder Feedback
  • Meeting Deadlines
  • Standardized Methodologies
  • Story Planning
  • Managing Multiple Projects
  • Kickoff Meetings
  • Software Research and Development
  • New Features Implementation

Experience Overview

13+ years of Salesforce Administration MCSE Certified Experienced in administration of Enterprise Application Platforms: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Pardot; Adobe, Octiv, Salesloft, HubSpot, LinkedIn Navigator, Microsoft Dynamics, Atlassian, Financial Force, SharePoint, Aha Experienced in Scrum process and ceremonies for both agile and waterfall approaches Experienced in requirements gathering and project management Experience in implementation of Salesforce, reimplementation of Salesforce, process review and Lightning Migration Experience with Salesforce org cleanup of data and metadata Experience with process creation for change management Bachelor's Degree and 10+ years of experience in business operations: Sales, Service, Training, Project Management Experience with integration of 3rd party applications into Salesforce Experienced in Enterprise level platform user management Experienced in platform configuration and automation: App Creation, Page Layouts and Record Types, Process Builder, Flow, Profile and User Management Experience in Data Management using SOQL, Data Loader, and Dataloader.io Experience in Release Management and Sandbox Management Experienced in requirements gathering and project management Experience with consulting and applying Salesforce best practices Experienced in managing platform support for a variety of business types: B2B Products, Consumer Products, Software, Food Service Travel and Hospitality, Technology, and Healthcare industries

References

Available upon request.

Timeline

Senior Product Owner - Salesforce

Bankers Healthcare Group
06.2020 - Current

Senior Platform Administrator

Sentry Data Systems
07.2018 - 06.2020

Director of Operations/Salesforce Admin(Promoted)

The Estimating Edge
02.2018 - 04.2018

Sales and Marketing Operations Manager/Salesforce Administrator

The Estimating Edge
02.2016 - 02.2018

Owner/Operator

X Business Consulting, Inc.
03.2014 - 12.2018

Sales and Marketing Operations Manager/Salesforce Administrator

NRG Innovations, LLC
06.2013 - 01.2014

Certificate -

Centric Project Management Training

Certificate -

Sandler Sales Training

Business Administration - Bachelor's Degree -

University of Phoenix

Certificate -

Salesforce Administrator

Similar Profiles

CREATE PROFILE
Nicole Oakerson