Nicole Oakes

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Attended training programs to deepen professional skillset and assisted in training fellow associates on existing and new training programs.
• Listened and responded to customer requests and forwarded necessary information to superiors
• Assisted with staff training to enforce quality, safety and sanitation guidelines.
• Maintained current understanding of market conditions, compliance standards and best practices.
• Developed strong client relationships through consistent communication and attentive service.

• Prepared client charts to ensure all necessary documents are in order before appointments.

• Called for missing documents such as scripts and consultation notes for clients

• Ensured proper documentation of any and all necessary information related to tasks

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Handled equipment, chemicals, and materials properly and with caution.
• Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
• Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
• Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
• Developed and implemented comprehensive cleaning plan for entire building.
• Managed inventory levels of cleaning supplies efficiently while minimizing costs through strategic purchasing decisions.
• Streamlined cleaning processes with the implementation of more efficient tools and equipment as needed within the industry''s practices and standards
• Responded immediately to calls from personnel to clean up spills and wet floors.

• Handled all invoicing to customers

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Contributed to a positive work environment by fostering open communication among colleagues.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Delivered clerical support by handling range of routine and special requirements.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Utilized office management software to record and track customer information.
• Edited and proofread documents for accuracy and completeness.