Nicole Oates
Memphis,TN
Summary
Driven Medical Office Specialist with proven expertise in patient scheduling and HIPAA compliance, honed at University MRI & Diagnostic Center. Excelled in multitasking and maintaining patient confidentiality, enhancing office efficiency and patient experience. Skilled in medical documentation and insurance verification, demonstrating a commitment to accuracy and patient care.
Overview
18
18
years of professional experience
Work History
Medical Office Specialist
University Mri & Diagnostic Center
04.2012 - 10.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Registered patients and completed associated paperwork for accurate records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Permit Specialist
DelRaton A/C
05.2006 - 04.2008
- Researched information in municipal archives upon request of public officials or private citizens.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Updated documents such as municipal codes and city charters.
- Pulled permits for all new installs.
- Set meetings with city inspectors for new equipment.
Education
High School Diploma -
John I Leonard Adult Education Center
West Palm Beach, FLSkills
- Patient confidentiality
- Office Management
- Appointment Setting
- Medical Documentation
- Insurance Verification
- Patient Scheduling
- HIPAA Compliance
- Multitasking and Organization
- OSHA Compliance
Timeline
Medical Office Specialist
University Mri & Diagnostic Center
04.2012 - 10.2024
Permit Specialist
DelRaton A/C
05.2006 - 04.2008
High School Diploma -
John I Leonard Adult Education Center
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