Nicole O'Brien
Jupiter,FL
Summary
Proven Bartender with a track record of enhancing customer satisfaction through exceptional service and beverage preparation skills. At Sailfish Marina Resort, leveraged suggestive selling and an outgoing personality to significantly increase event sales. Expert in managing high-volume environments and complex customer needs, ensuring repeat patronage and loyalty. Demonstrates organizational ability and reliability, consistently exceeding employer expectations.
Overview
3
3
years of professional experience
Work History
Bartender
Sailfish Marina Resort
01.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Strong ability to upsell by leveraging vast knowledge of drink options coupled with personable approach.
- Ensured all guests felt welcome and were given responsive, professional and friendly services at all times.
Bartender
City Cellar Wine Bar & Grill
02.2023 - 12.2023
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Consistently provided prompt service, managed payments accurately and maintained guest satisfaction.
Bartender
E.R Bradleys
03.2021 - 01.2023
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared all drinks according to standard, recommended specials and maintained impeccably clean bar area.
- Helped management plan and serve bar menu exceeding customer expectations.
- Has exceeded 10K in sales in one night
Education
John Jay College of Criminal Justice of The City University of New York
New York, NYTappan Zee High School
Orangeburg, NYSkills
- Suggestive Selling
- Comfortable with High Volume
- Complex Problem-Solving
- Customer Service
- Outgoing Personality
- Organizational ability
- Beverage Preparation
- Highly reliable
Timeline
Bartender
Sailfish Marina Resort
01.2024 - Current
Bartender
City Cellar Wine Bar & Grill
02.2023 - 12.2023
Bartender
E.R Bradleys
03.2021 - 01.2023
John Jay College of Criminal Justice of The City University of New York
Tappan Zee High School
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