Nicole Ochoa
South Boston,VA
Summary
Efficient Membership Clerk with experience in managing and maintaining member accounts, processing applications, and providing high-quality customer service. Strengths include strong administrative skills, proficiency in data entry, and ability to work well under pressure. Known for contributing to improved membership retention and satisfaction through diligent follow-up and resolution of issues. Driven and motivated with a desire to work closely with both customers and coworkers. Proficient at proofreading with excellent customer service skills.
Overview
1
1
Certification
Work History
CARD Behavioral Therapy
Point Quest Behavioral Therapy
Special Ed IA
Galt School District
Galt, USA
Teen Director
Lodi Boys and Girls Club
Lodi, USA
Clerk
DCA State department of Engineers
CNA
Wine Country Care Center
Education
High school or equivalent -
Belford High School
06-2006
Early Childhood Education -
Cosumnes River College
Sacramento, CaCNA -
Lodi Technical School
Lodi, CaMedical assisting -
Maric College
Stockton, CaSkills
- Information processing and comprehension
- Activity planning and preparation
- Situation analysis and assessment
- Direction following and requirement fulfillment
- Orderly and safe work environment
- Positive reinforcement techniques
- Teamwork and independent work
- Data analysis skills
- Collaboration in teams
- Attention to detail
- Time management strategies
- Behavioral assessment techniques
- Crisis intervention strategies
Certification
- RBT
- CPR/First Aid
- CPI
- Child Abuse Prevention
Timeline
CARD Behavioral Therapy
Point Quest Behavioral Therapy
Special Ed IA
Galt School District
Teen Director
Lodi Boys and Girls Club
Clerk
DCA State department of Engineers
CNA
Wine Country Care Center
High school or equivalent -
Belford High School
Early Childhood Education -
Cosumnes River College
CNA -
Lodi Technical School
Medical assisting -
Maric College
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