Nicole O'Connor
Eau Claire,Wisconsin
Summary
Dynamic Executive Assistant with a proven track record at Swanson's Flooring & Design, adept at managing confidential information and enhancing team productivity. Proficient in QuickBooks and Microsoft Office, I excel in customer service and meticulous data management, consistently improving processes and ensuring timely financial reporting.
Overview
12
12
years of professional experience
Work History
Executive Assistant
Swanson's Flooring & Design
09.2015 - Current
- Handled confidential and sensitive information with discretion and tact.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Filed paperwork and organized computer-based information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Screened personal and business calls and directed to appropriate party.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers with selecting appropriate floor types and styles.
- Discussed pricing, additional charges, and payment plans during sales process.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Sought ways to improve processes and services provided.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using Quickbooks Online and Sage50 accounting software.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
HR Assistant
Chieftain Sand
05.2014 - 08.2015
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Processed employee termination paperwork at direction of supervisory staff.
- Answered and redirected incoming phone calls for office.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Aided staff with employee performance review paperwork and documentation.
- Compiled employee records from individual departments to maintain central files.
Education
Associate of Science - Business Administration
Chippewa Valley Technical College
Eau Claire, WI12-2014
High School Diploma -
Chippewa Falls Senior High School
Chippewa Falls, WI06-2004
Skills
- Document handling
- Database management
- QuickBooks & Sage 50 proficient
- Technical support
- Meticulous attention to detail
- Multi-line phone proficiency
- Customer Service-oriented
- Information confidentiality
- Filing and data archiving
- Project management
- On-site consultation
- Cost estimation
- Microsoft Office proficient
Timeline
Executive Assistant
Swanson's Flooring & Design
09.2015 - Current
HR Assistant
Chieftain Sand
05.2014 - 08.2015
Associate of Science - Business Administration
Chippewa Valley Technical College
High School Diploma -
Chippewa Falls Senior High School