Nicole O'Connor
North Ft Myers
Summary
Results-driven individual with experience in customer engagement and problem-solving. Proven ability to enhance service processes and build relationships, contributing to overall team success and customer loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Elite Call
Estero
02.2024 - Current
- Engaged customers to understand needs, resolve issues, and provide tailored answers.
- Provided accurate information regarding product features and promotions to address customer inquiries.
- Identified improvement areas in customer service processes and proposed actionable changes.
- Implemented methods to streamline customer service processes, enhancing overall service delivery.
- Utilized CRM software to track interactions and compile valuable feedback.
- Collected deposits and payments, ensuring accurate billing arrangements.
- Prevented key account losses by investigating discrepancies and resolving issues promptly.
- Supported sales team members, contributing to growth and development initiatives.
Restaurant Hostess
La Tasca Tapas
Arlington Heights
03.2017 - 08.2019
- Greeted guests warmly upon arrival to foster a welcoming atmosphere.
- Managed reservations and seating arrangements to optimize guest flow and enhance dining experience.
- Monitored wait times and engaged guests during busy periods to enhance experience.
- Assisted servers by promptly communicating customer needs and special requests.
- Resolved customer complaints with professionalism to maintain guest satisfaction and loyalty.
- Maintained cleanliness and organization of front-of-house area consistently.
- Trained new host staff on service procedures and restaurant layout to ensure consistent service quality.
- Answered phone inquiries to schedule reservations, confirm takeout orders, and address service questions.
Education
Some College (No Degree) - Undecided
Illinois State University
Normal, ILSome College (No Degree) - General Studies
McHenry County College
Crystal Lake, ILSome College (No Degree) - General Studies
Florida SouthWestern State College
Fort Myers, FL07-2026
Skills
- Customer engagement
- Product expertise
- Process optimization
- Attention to detail
- Creative problem solving
- Conflict mediation
- Relationship building
Timeline
Customer Service Representative
Elite Call
02.2024 - Current
Restaurant Hostess
La Tasca Tapas
03.2017 - 08.2019
Some College (No Degree) - Undecided
Illinois State University
Some College (No Degree) - General Studies
McHenry County College
Some College (No Degree) - General Studies
Florida SouthWestern State College