Nicole Odell
Downsville,NY
Summary
Proven multitasker and customer service expert, I enhanced guest satisfaction and sales at The Old School House Inn by upselling and providing attentive service. Trained in cash handling and maintaining confidentiality, my strong work ethic and exceptional organizational skills supported team efficiency and patient care at Roscoe Rehab.
Overview
10
10
years of professional experience
Work History
Wait Staff Member
The Old School House Inn
08.2022 - 04.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Sales Associate
Catskills Country Market
06.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
CNA
Roscoe Rehab
07.2013 - 01.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
Education
Graduate Certificate -
Downsville Central School
Downsville, NY06.2010
Skills
- Strong multitasking
- Efficient organization
- Professional appearance
- Cleanliness and hygiene
- Handling complaints
- Strong work ethic
- Cash handling
- Exceptional customer service
Timeline
Wait Staff Member
The Old School House Inn
08.2022 - 04.2023
Sales Associate
Catskills Country Market
06.2021 - 04.2022
CNA
Roscoe Rehab
07.2013 - 01.2020
Graduate Certificate -
Downsville Central School
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