Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicole O'Grady

Charleston,SC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively as part of a team and quickly mastering new skills. Seeking Assistant Project Manager position where outstanding expertise in organization and communication will be utilized and contribute to company's continued success.

Overview

4
4
years of professional experience

Work History

Branch Manager

First Bank
Charleston, SC
10.2023 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge within the team.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations to enhance efficiency, prioritize tasks, and allocate resources optimally.
  • Ensured compliance with banking regulations and internal procedures.
  • Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.

Assistant Branch Manager

First Bank
Charleston, SC
03.2023 - 10.2023
  • Supported Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.

Branch Services Supervisor

GrandSouth Bank
Charleston, SC
12.2019 - 03.2023
  • Oversaw daily operations of branch, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction and retention with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the branch.
  • Trained and developed new team members in alignment with bank service standards and objectives.

Education

Associate of Applied Science - Accounting

Liberty University
Lynchburg, VA
06-2019

Bachelor of Arts - English

Longwood University
Farmville, VA
05-2018

Skills

  • Operations management
  • Microsoft Office suite
  • Relationship building
  • Excellent time management
  • Scheduling and calendar management
  • Excellent verbal and written communication
  • Attention to detail
  • Excellent organization

Accomplishments

  • Charleston Chamber of Commerce Leadership Discovery- Spring 2024

Timeline

Branch Manager

First Bank
10.2023 - Current

Assistant Branch Manager

First Bank
03.2023 - 10.2023

Branch Services Supervisor

GrandSouth Bank
12.2019 - 03.2023

Associate of Applied Science - Accounting

Liberty University

Bachelor of Arts - English

Longwood University

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Nicole O'Grady