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NICOLE OLIVERAS
Killeen,TX
Work Preference
Summary
Versatile professional with expertise in customer service, administrative support, and team leadership. Proven track record of enhancing customer experiences through effective problem-solving and process optimization. Contributed to increased satisfaction and operational success across diverse sectors.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
QVC
08.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Guest Service Supervisor
Courtyard By Marriott
09.2022 - 08.2025
- Created memorable experiences for guests by anticipating their needs and going above expectations
- Oversaw front desk operations, ensuring accuracy in reservations, billing procedures, and information updates
- Led regular meetings with staff members to review progress towards departmental goals and objectives
- Observed and monitored staff performance to promote efficient operations and adhere to facility's policies and procedures.
- Monitored revenue activity of hotel and facility.
Closing Coordinator
Legacy Mutual Mortgage
07.2020 - 09.2022
- Improved customer satisfaction by providing timely updates on the status of closings and addressing any concerns or questions promptly
- Ensured accuracy in financial calculations and legal requirements, maintaining a thorough understanding of current laws and regulations
- Streamlined the closing process for clients by coordinating with multiple parties, including lenders, attorneys, and real estate agents
- Expedited closings by managing deadlines efficiently, prioritizing tasks according to necessity and urgency
Accounts Payable Specialist
Little River Healthcare
02.2016 - 12.2018
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Reduced invoice processing time with accurate data entry and timely vendor communication
- Reached out to vendors and customers to verify information and follow up on client issues
- Investigated daily variances and corrected errors to resolve discrepancies
Community Care Worker
State Of Texas - Health And Human Services Commission
11.2011 - 02.2016
- Achieved a high rate of client retention by providing compassionate, professional care and building strong relationships with individuals and families
- Enhanced client well-being by providing personalized care and support in their homes
- Improved community health through regular home visits and assessments
- Streamlined communication between healthcare providers, clients, and families to ensure optimal care coordination
- Identified local resources to enhance client support and well-being
Education
High School Diploma -
Crockett High School
Austin, TX05-1999
Skills
- Customer service excellence
- Communication
- Customer relationship management
- Order processing
- Conflict resolution
- Problem solving
- Multitasking
- Collaboration techniques
- Critical thinking
- Supportive guidance
References
References available upon request
Timeline
Customer Service Representative
QVC
08.2025 - Current
Guest Service Supervisor
Courtyard By Marriott
09.2022 - 08.2025
Closing Coordinator
Legacy Mutual Mortgage
07.2020 - 09.2022
Accounts Payable Specialist
Little River Healthcare
02.2016 - 12.2018
Community Care Worker
State Of Texas - Health And Human Services Commission
11.2011 - 02.2016
High School Diploma -
Crockett High School