Nicole Ooms
Summary
Dedicated Supervisor possessing skills in addressing and resolving conflicts to maintain team harmony and performance. Offers 20 years of experience leading talented teams and exceeding objectives. Background includes strong history in valuation work. Results-driven professional with a strong background in operations management and property valuation. Demonstrated ability to analyze data, support strategic planning, and ensure timely compliance with regulations, ready to contribute to organizational success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Appeal Analyst III
Cook County Board of Review
05.2024 - Current
- Analyzed property tax appeals to ensure compliance with local regulations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Head of the PTAB department for District 2, ensuring everything is done in a timely manner.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Commercial Supervisor
Ross Twp. Assessor/Lake County Government
Crown Point
01.2001 - 09.2022
- Collaborated with department heads to develop strategies for improving existing assessments or creating new ones as needed.
- Analyzed survey responses from participants to determine trends in data collection methods or results.
- Appraised property values.
- Utilized data from nearby properties to help determine value on property being appraised.
- Maintained assessment rolls detailing current status and assessed value of properties in Ross Township.
- Completed field inspections, structural measurements, records reviews, and other historical assessments to make accurate judgments.
- Compiled statistical information for use in determining values of various types of real estate.
- Provided accurate valuations by assessing current condition, history, and unique features.
- Updated and enhanced parcel data with current maps, inventories, characteristics descriptions and applicable exemptions.
- Inspected real and personal property to assess current market value.
- Prepared assessment reports for the Assessor's office in accordance with state regulations.
- Entered property data into computer system and checked values against similar properties.
- Performed research on sales trends, market conditions, and comparable properties.
- Maintained up-to-date understanding of trends in sales prices and construction costs to keep assessments accurate and current.
- Considered important factors such as locations, market values and replacement costs, when valuing properties.
- Reviewed new construction property to set fair values in line with regional market.
- Conducted field visits to properties to verify details, such as acreage, structural condition, and other factors affecting value.
- Analyzed financial statements submitted from businesses seeking exemptions or reductions in their assessed valuations.
- Standardized fair, equitable and uniform systems of assessing different types of properties.
- Conducted research into values of area land and property to compile valuation reports.
- Reviewed appeals and provided recommendations to the Assessor on decisions related to valuation disputes.
- Maintained up-to-date knowledge of local market information.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handled difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted taxpayers with questions regarding their assessments or exemptions.
- Documented type, construction, and measurements of property and collected required field evidence to support conclusions.
- Used strong research skills to improve understanding of local areas and properties.
- Gathered and analyzed data from a variety of sources to determine accurate property valuations.
- Evaluated commercial properties to determine market and tax values.
Education
BBA - Accounting
Davenport University
Grand Rapids, MI08.2008
Skills
- Data Analytics
- Strategic Planning
- Operations Management
- Schedule Development
- Property valuation
- Data research and validation
Certification
- IAAO Course 101 Fundamentals of Real Property Appraisal
- IAAO Couse 102 Income Approach to Valuation
- IAAO Course 300 Fundamentals of Mass Appraisal
- IAAO Course 400 Assessment Administration
- IAAO Course 452 Fundamentals of Assessment Ratio Studies
- IAAO Workshop 151 Uniform Standards of Professional Appraisal Practice
Timeline
Appeal Analyst III
Cook County Board of Review
05.2024 - Current
Commercial Supervisor
Ross Twp. Assessor/Lake County Government
01.2001 - 09.2022
BBA - Accounting
Davenport University