Nicole Ortenzi
Cleveland,USA
Summary
Operations and program coordination professional with 10+ years of experience managing schedules, coordinating teams, and implementing programs in fast-paced environments. Proven ability to oversee projects, train staff, organize events, and maintain strong stakeholder relationships. Highly skilled in communication, logistics coordination, and process improvement. Seeking to leverage leadership and organizational expertise in an Executive Assistant, Operations, or Project Coordination role.
Overview
9
9
years of professional experience
Work History
Parent Partner
Family Connections of Northeast Ohio
Cleveland, OH
10.2024 - Current
- Coordinate appointments and community engagement events for families preparing children for school.
- Serve as a primary liaison between families and program staff, ensuring clear communication and support.
- Develop and deliver tailored educational programming based on individual participant needs.
- Recognized as Employee of the Quarter for exceptional program support and community engagement.
Assistant Director
WEST PARK DISCOVERY WORLD
Cleveland, OH
08.2021 - Current
- Support organizational leadership in staff development, training, and operational planning.
- Implement policies and procedures to maintain efficient daily operations.
- Lead onboarding and training initiatives for new team members.
- Introduced new technology-based programming to enhance organizational offerings.
- Assist in managing staff scheduling, program coordination, and team performance.
Teacher
ALBERT EINSTEIN ACADEMY OF OHIO
North Olmsted, OH
08.2021 - 09.2023
- Managed classroom operations for groups of students while coordinating schedules, resources, and performance tracking.
- Designed and executed structured learning plans using data-driven decision making.
- Founded and managed an extracurricular art club with 20+ participants, overseeing planning, logistics, and program delivery.
- Maintained regular communication with families and school leadership regarding progress and goals.
Program Director
THE ARC AT CAMP HARKNESS
Waterford, CT
06.2017 - 06.2023
- Manage and supervise 24 counselors and 4 assistant administrators, ensuring effective team coordination and program delivery.
- Develop and maintain weekly master schedules and oversee operational logistics for camp programs and events.
- Plan and execute weekly large-scale events and activities.
- Serve as the primary point of contact for campers, staff, and families, resolving issues and maintaining positive relationships.
- Ensure smooth daily operations in a fast-paced, high-responsibility environment.
Teacher
WEST PARK DISCOVERY WORLD
Cleveland, OH
08.2019 - 08.2021
- Managed daily classroom operations while implementing structured programs and schedules.
- Collaborated with staff and leadership to maintain consistent policies and procedures.
- Communicated with families and colleagues to ensure alignment on student development and program expectations.
Education
Bachelor of Science -
Kent State University
Kent, OH12-2018
Skills
- Google Suite
- Computer literacy
- Organizational skills
- Microsoft Office
- Mentoring
- Operations management
- Strong problem solver
- Office management
- Administrative support
Timeline
Parent Partner
Family Connections of Northeast Ohio
10.2024 - Current
Assistant Director
WEST PARK DISCOVERY WORLD
08.2021 - Current
Teacher
ALBERT EINSTEIN ACADEMY OF OHIO
08.2021 - 09.2023
Teacher
WEST PARK DISCOVERY WORLD
08.2019 - 08.2021
Program Director
THE ARC AT CAMP HARKNESS
06.2017 - 06.2023
Bachelor of Science -
Kent State University