Nicole Osborne
Roanoke,VA
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
22
22
years of professional experience
Work History
Server
Smokey Bones Bar & Fire Grill
Roanoke, VA
01.2024 - 01.2025
- Provided exceptional service to high volume of daily customers.
- Trained new employees on restaurant procedures and plating techniques.
- Informed customers of daily specials and signature menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared drinks according to standard recipes.
Waiter
IHOP
Roanoke, VA
03.2021 - 07.2023
- Stayed up to date with menu specialties, menu choices and menu deviations if items were running out and would communicate changes to customers
- Ensured customers received their food as soon as it was prepared by the kitchen
- Responsible for taking orders and making sure they were correct before bringing them to the customers
- Trained new servers on customer service, cash handling, and menu knowledge
- Worked flexible schedule including evenings, weekends, and holidays
- Handled cash and credit card transactions
- Worked as part of a team to keep the dining room clean and organized during busy hours
Housekeeper
Holiday Inn Express
Salem, VA
10.2019 - 01.2021
- Company Overview: IHG Hotels & Resorts
- Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
- Ensure all rooms are cared for and inspected according to standards
- Notify superiors on any damages, deficits and disturbances
- Deal with reasonable complaints/requests with professionalism and patience
- Check stocking levels of all consumables and replace when appropriate
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices
- IHG Hotels & Resorts
Housekeeper
Hampton Inn and Suites
Martinsville, VA
05.2014 - 04.2017
- Keep facilities and common areas clean and maintained
- Vacuum, sweep, and mop floors
- Clean and stock restrooms
- Clean up spills with appropriate equipment
- Notify managers of necessary repairs
- Collect and dispose of trash
- Assist guests when necessary
- Keep linen room stocked
Cashier and Customer Service Desk
Kroger
05.2003 - 11.2010
- Process Lay-A-Ways and Returns and exchange merchandise for customers
- Ensure that each customer receives outstanding service by providing a friendly environment
- Accurately and efficiently ring on registers
- Accurately handle cash transactions
Education
High School Diploma -
Magna Vista High School
Ridgeway, VA11.2010
Skills
- Multitasking and organization
- Sales techniques
- Upselling techniques
- Food running
- Menu memorization
- High volume dining
- Memory retention
- Point of sale operation
- Cash handling
- Hospitality service expertise
References
Available on Request
Timeline
Server
Smokey Bones Bar & Fire Grill
01.2024 - 01.2025
Waiter
IHOP
03.2021 - 07.2023
Housekeeper
Holiday Inn Express
10.2019 - 01.2021
Housekeeper
Hampton Inn and Suites
05.2014 - 04.2017
Cashier and Customer Service Desk
Kroger
05.2003 - 11.2010
High School Diploma -
Magna Vista High School