NICOLE OWENS
PLYMOUTH ROCK ASSURANCE
Old Bridge,New Jersey
1
Certification
9
years of professional experience
Dedicated professional seeking a role that fosters meaningful contributions and daily impact. Committed to excellence in both collaborative and independent settings, consistently delivering the highest quality of work. Passionate about leveraging skills and experience to drive positive outcomes and support team objectives. Eager to embrace new challenges that promotes personal and professional growth.
Work History
Administrative Claims Specialist
1 Year 6 Months- The primary function of an administrative Claims Specialist, is to serve as the resource for medical coding reviews within our Medical Claims Operation. I key medical bills, answer provider phone calls to assist with their billing, and back up medical adjusters on issuing payments to providers.
- Evaluated claims for accuracy and compliance with company policies and regulations.
- Collaborated with internal teams to streamline claims processing workflows.
- Analyzed complex claims scenarios, ensuring timely resolutions and customer satisfaction.
Customer Care Associate
10 Months- Managed customer communications through telephone, addressing inquiries related to insurance policies. Utilized various software platforms to execute timely updates and modifications. Executed follow-up email communications for pending requests, enhancing customer satisfaction. Fostered teamwork by supporting peers and seeking assistance to achieve effective first call resolutions.
Youth Soccer Coach/Administrator
6 Years 10 Months- Achieved successful youth soccer coaching for children ages two to eight. Delivered skill development through a structured curriculum. Managed administrative duties and directed coaching initiatives. Established partnerships with school directors for seasonal preparation. Produced engaging promotional flyers to increase participation. Trained and onboarded potential coaching staff for the season. Created an organized schedule for team activities. Provided comprehensive resources to enhance coaching effectiveness.
- Developed training programs enhancing player skills and teamwork.
- Implemented game strategies improving overall team performance.
- Mentored assistant coaches, fostering professional development and collaboration.
Education
Bachelor’s Degree - Psychology
Associates Degree - Psychology
Skills
Strong organizational skills
Effective time management
Adaptable problem-solving
Engaged listening skills
Certification
- LinkedIn Learning Excel Introduction to Charts and Graphs (2026-04-10)
- LinkedIn Learning Power BI Dashboard for Beginners (2026-04-10)
Timeline
Administrative Claims Specialist
PLYMOUTH ROCK ASSURANCE
02.2025 - CurrentRead More
Customer Care Associate
PLYMOUTH ROCK ASSURANCE
04.2024 - 02.2025Read More
Youth Soccer Coach/Administrator
SOCCER SHOTS MONMOUTH COUNTY
03.2017 - 01.2024Read More
Georgian Court University
Bachelor’s Degree from Psychology
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Brookdale Community College
Associates Degree from Psychology
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