Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Nicole Pagonis

Coconut Creek,FL

Summary

Looking to demonstrate my communications, planning, and administrative skills with an established company and brand. Skilled in decision-making and excellent communication, adept at prioritizing tasks and collaborating with diverse teams. Achieved significant improvements in client satisfaction and operational workflow, showcasing a strong ability to multitask and drive results.

Overview

10
10
years of professional experience

Work History

Logistics Coordinator

Ekman Recycling
04.2020 - Current
  • Facilitate the shipping of recycled products from one destination to another
  • Communicate with suppliers and customers to achieve profitable deals and mutual satisfaction
  • Retain logs and records of scheduled and completed shipment transactions
  • Organize transportation activities, including storage of goods, managing information accrued from point of origin to delivery, orchestrating transportation movements, and arranging for services as necessary
  • Coordinate and track movement of goods through logistic pathways
  • Resolve any problems that arise throughout the shipment process
  • Maintain quality throughout the logistics processes

Erdman Jewelers

Sales, Customer Service
09.2015 - 03.2020
  • Responsible for greeting customers, sales and negotiations.
  • Uphold interaction and communication with other businesses and associates.
  • Promoted store events and special offers through engaging social media content, attracting new clientele and boosting overall visibility.
  • Responsible for answering phones and recording invoices.
  • Manage transactions with cash and credit cards.

Customer Service Representative

Novell Enterprise
02.2014 - 07.2015
  • Coordinated multiple processes, procedures, or programs.
  • Responsible for the maintenance of accounts for clients which included 150 daily as well as the two largest accounts for the organization.
  • Directed administrative activities, developed and organized procedures, and used considerable written and verbal communication skills to represent the department.
  • Independently researched a wide variety of information requests and gathered and compiled reports.
  • Occasionally developed and updated documents and processes that are uploaded to the intranet and shared locations.
  • Managed the calendars of two executives

Education

High School Diploma -

Olympic Heights Community High School
Boca Raton, FL
06.2011

Skills

  • Decision-Making
  • Excellent communication skills
  • Ability to work effectively with a diversity of individuals
  • Efficient in organization, prioritizing and multitasking

Timeline

Logistics Coordinator

Ekman Recycling
04.2020 - Current

Erdman Jewelers

Sales, Customer Service
09.2015 - 03.2020

Customer Service Representative

Novell Enterprise
02.2014 - 07.2015

High School Diploma -

Olympic Heights Community High School

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Nicole Pagonis