Nicole Palermo Brumfield

• Greeting and assisting customers, answering questions, managing special requests, and handling complaints.
• Inspect garments for damage, sort items, and ensure accurate order processing.
• Create invoices for incoming orders.
• Efficiently processed orders and handled transactions.
• Tagging the clothes or material to ensure they are not lost.
• Sorting the material for appropriate washing.
• Preparing clothes for pickup.
• Answer the phone and manage customer inquiries.
• Monitor supplies and notify which items are needed.
• Maintain a clean and organized work area and store lobby.
• Operated the store without the presence of other associates.

Qualified to open and close the store.

• Qualified to open and close.

• Worked to build client relationships through quality, personalized client interactions based on 5-star customer service, according to company standards.
• Handled client transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, money orders, and other forms of negotiable items.
• Educated clients on digital solutions such as mobile, online, and ATM offerings all centered around convenience.
• Referred clients to internal business partners when non-financial center.
• Morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up the Teller window.
• Assisted in managing operational loss within financial center to include: seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing.
• Accurately utilized equipment and remain knowledgeable of equipment functionality to perform role.
• Adhered to professionalism standards to include demeanor, dress, and station orderliness.
• Functioned in a mentor capacity offering guidance, instruction, and coaching fellow Teller enforcing policy and procedure.
• Imaged proof work through branch capture machine to include reviewing work and manage corrections.
• Performed research as client issues arise.
• Other duties and special projects assigned by Management.

• Assist with all store functions and day-to-day store activities.
• Perform opening and closing procedures.
• Assist the Store Manager in protecting and securing all company assets including store cash.
• Adhere to all policies and procedures including safety guidelines.
• Maintain a professional and friendly environment with customers, subordinates, and supervisors.
• Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery.
• When Store Manager is not on premises direct supervisory responsibilities for all hourly associates.
• Process receipt and return of DSD merchandise.
• Ensure proper staffing coverage on a daily basis.
• Ensure that the sales floor is sales effective on a daily basis.
• Assist in the management of cashiering activities to ensure all company cash handling practices and guidelines are followed at all times by all associates.

• Alternated between Sales Support as Senior Customer Service Cashier and Accessory Warehouse as Administrative Assistant.
• Communicated company visions to employees and customers.
• Participated in inventory control measures.
• Managed proper paperwork and electronic handling.
• Assisted in maintaining accurate display of warehouse inventory.
• Assisted in scheduling merchandise transfer orders for customer pick-ups and new merchandise for display.
• Processed vendor charge-back paperwork and follow-up on damaged items.
• Processed returned merchandise.
• Selected billing for retail store.
• Assisted sales managers and sales associates with accessories at time of purchase, and/or pricing and location of items.
• Assisted with placement of merchandise on the showroom floor.
• Ordered supplies for employees.

• Assisted customer and sales associates with changes to sale orders.
• Assisted customers with returns and obtained management approval when required.
• Expedited customer refunds.
• Scheduled in-home delivery and customer pick-ups.
• Assisted sales associates in completing customer purchases.
• Checked sales order for completion, verify payments, method of payment, and process payments.
• Processed financing paperwork with customer and processed through financing company.
• Balanced all cash, checks, and credit card reports at the end of the work day.
• Double checked all sales orders to edit reports the following day and adjusted as needed.
• Operated an eight-line switchboard.
• Filing.