Aubree Vass
San Angelo,TX
Summary
Dedicated Psychology graduate with a Sociology minor and almost six years of steady, high-volume customer service experience in the San Angelo community. Proven track record of long-term professional reliability, punctuality, and empathetic communication. Seeking to utilize academic training in developmental psychology and social systems to support West Texas Counseling & Guidance as an Intake Specialist.
Overview
8
8
years of professional experience
Work History
Front Desk Associate - CSR
Holiday Cleaners
San Angelo, TX
07.2020 - Current
- Long-Term Reliability: Maintained a consistent front-clerk role for 6 years while completing two college degrees.
- Client Relations & De-escalation: Served as the "first point of contact" for a diverse local clientele, utilizing active listening to resolve concerns and maintain a positive service environment.
- Administrative Precision: Conducted accurate financial transactions and maintained digital records for numerous clients daily in a fast-paced environment.
Childcare Provider
Private Residents
San Angelo, TX
06.2018 - 08.2019
- Interpersonal Skills: Utilized active listening and patience to manage child behaviors and ensure a positive, safe environment.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Education
Bachelor of Arts - Psychology | Minor: Sociology
Angelo State University
San Angelo, TX05-2025
Associate of Science -
Howard College
San Angelo, TX05-2023
Skills
- Administrative: Data Entry, Multi-line Phone Systems, Appointment Scheduling, Microsoft Office Suite (Outlook & Word)
- Clinical Foundation: Understanding of HIPAA/Confidentiality, Active Listening, Crisis Awareness, Cultural Competency
- Professionalism: Highly Organized, Proprietary Database Management, Works Well Under Pressure, Attention to Detail
- Conflict Resolution: Addressing client concerns or billing disputes with a focus on satisfaction and retention
Timeline
Front Desk Associate - CSR
Holiday Cleaners
07.2020 - Current
Childcare Provider
Private Residents
06.2018 - 08.2019
Bachelor of Arts - Psychology | Minor: Sociology
Angelo State University
Associate of Science -
Howard College