Nicole Palma
Marstons Mills,MA
Summary
Detail-oriented professional with a background in senior living and customer service. Recognized for exceptional documentation skills and dedication to enhancing resident well-being through engaging, tailored activities.
Qualified bank teller with proven history of customer service and transaction processing. Effective in building relationships and maintaining accuracy in cash handling. Demonstrated excellent communication and problem-solving skills.
Skilled showroom management professional prepared for leadership role. Strong background in customer service, sales strategy, and inventory management. Known for fostering team collaboration and delivering consistent results. Reliable and adaptable with excellent communication and organizational skills.
Overview
15
15
years of professional experience
Work History
Activities Assistant
The Guardian Center
Brockton, MA
08.2023 - 08.2024
- Assisted in planning and coordinating daily activities for residents.
- Facilitated engaging group programs to enhance social interaction among participants.
- Supported implementation of recreational therapies to promote physical and mental well-being.
- Prepared activity materials and ensured availability of resources for events.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Documented participant feedback to contribute to program development and effectiveness.
Preschool Teacher's Assistant
Friendship Garden Nursery School
Falmouth, MA
09.2022 - 01.2023
- Supported lead teacher in planning and implementing engaging lesson plans.
- Assisted in maintaining a safe and nurturing classroom environment for children.
- Monitored children's progress and provided feedback to enhance learning experiences.
- Collaborated with team members to organize educational activities and events.
Showroom Manager
Security Supply
North Adams, MA
05.2011 - 06.2013
- Oversaw daily showroom operations, ensuring optimal product presentation and customer engagement.
- Developed and implemented visual merchandising strategies to increase foot traffic and sales conversions.
- Managed inventory levels, coordinating with suppliers to maintain stock availability and minimize shortages.
- Fostered strong relationships with clients, providing personalized service to enhance customer satisfaction and loyalty.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
Bank Teller
TD Bank
Hyannis, MA
03.2009 - 05.2011
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Maintained up-to-date knowledge of financial products to provide tailored customer service and support.
- Managed cash drawer, balancing funds daily while minimizing discrepancies through vigilant oversight.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Education
High School Diploma -
Drury High School
North Adams, MA06.2005
Skills
- Senior living experience
- Relationship building
- Resident support
- Customer service
- Documentation skills
- Schedule coordination
- Mobility assistance
- Recordkeeping skills
- Senior activities experience
- Arts and crafts planning
- Friendly, positive attitude
- Time management
- Collaboration and teamwork
- Group discussions
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Transaction processing
- Listening and comprehension
- Cash handling expertise
- Data entry efficiency
- Customer needs assessment
- Balance transfers
- Transaction processing accuracy
- Signature verification
- Financial transactions
- Teller support
- Team collaboration
- Confidentiality awareness
- Money orders
- Cash handling and management
- Client relationships
- Client rapport
- Store operations
Timeline
Activities Assistant
The Guardian Center
08.2023 - 08.2024
Preschool Teacher's Assistant
Friendship Garden Nursery School
09.2022 - 01.2023
Showroom Manager
Security Supply
05.2011 - 06.2013
Bank Teller
TD Bank
03.2009 - 05.2011
High School Diploma -
Drury High School