Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Palmer

Austin,TX

Summary

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Hands-on, known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Assistant Community Manager

CWS Apartments
11.2022 - Current
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Aided in the development of leasing strategies for optimal tenant retention and minimized turnover rates.
  • Contributed to budget planning and monitoring by providing accurate data on property performance, ensuring wise allocation of resources.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.

Site Manager

Kenwood Homes
05.2021 - 11.2022
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Conducted regular site inspections to maintain compliance with industry regulations and standards.
  • Communicated with stakeholders on job milestones.
  • Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
  • Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Supported construction and extraction workers to facilitate timely completion of projects.
  • Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.

Assistant Community Manager

Colliers Companies
05.2019 - 05.2021
  • Processed and submitted invoices to corporate.
  • Established partnerships with local businesses to create exclusive discounts for residents, enriching the overall living experience at the community.
  • Helped to establish community norms and ground rules for open communication and responsible conduct.
  • Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
  • Increased resident satisfaction by addressing and resolving concerns promptly and professionally.
  • Maintained a high occupancy rate through effective marketing strategies and thorough follow-up with prospective tenants.
  • Achieved higher renewal rates by conducting proactive lease renewal outreach campaigns tailored to individual resident needs.
  • Managed administrative functions like month-end close and contract preparation.
  • Participated in community events to promote services and engage with public.
  • Collaborated with maintenance staff to prioritize work orders, resulting in timely completion of tasks and increased resident satisfaction.
  • Collaborated with community members to develop and implement service initiatives.
  • Conducted regular property inspections to identify potential maintenance issues, ensuring prompt resolution before escalation.
  • Maintained open communication with tenants to proactively handle questions and complaints.
  • Conducted property checks and addressed violations with residents.

Education

High School Diploma -

Dunnellon High School
Dunnellon, FL
06.2014

Skills

  • Vendor Management
  • Staff Training
  • Payment management
  • Tenant and eviction laws
  • Payment Processing
  • Knowledgeable in Entrada, Yardi, One Site
  • Leasing and sales
  • Resident relations
  • Customer Relationship Management
  • Event Planning

Languages

Spanish
Native or Bilingual

Timeline

Assistant Community Manager

CWS Apartments
11.2022 - Current

Site Manager

Kenwood Homes
05.2021 - 11.2022

Assistant Community Manager

Colliers Companies
05.2019 - 05.2021

High School Diploma -

Dunnellon High School

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Nicole Palmer