Nicole Palmer
Austin,TX
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Hands-on, known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Assistant Community Manager
CWS Apartments
11.2022 - Current
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Aided in the development of leasing strategies for optimal tenant retention and minimized turnover rates.
- Contributed to budget planning and monitoring by providing accurate data on property performance, ensuring wise allocation of resources.
- Received and processed resident payments, and updated system accounts with latest information.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Site Manager
Kenwood Homes
Lago Vista, TX
05.2021 - 11.2022
- Complied with safe operating practices and assessed operational procedures against best practices.
- Conducted regular site inspections to maintain compliance with industry regulations and standards.
- Communicated with stakeholders on job milestones.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Supported construction and extraction workers to facilitate timely completion of projects.
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
Assistant Community Manager
Colliers Companies
Gainesville, FL
05.2019 - 05.2021
- Processed and submitted invoices to corporate.
- Established partnerships with local businesses to create exclusive discounts for residents, enriching the overall living experience at the community.
- Helped to establish community norms and ground rules for open communication and responsible conduct.
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Increased resident satisfaction by addressing and resolving concerns promptly and professionally.
- Maintained a high occupancy rate through effective marketing strategies and thorough follow-up with prospective tenants.
- Achieved higher renewal rates by conducting proactive lease renewal outreach campaigns tailored to individual resident needs.
- Managed administrative functions like month-end close and contract preparation.
- Participated in community events to promote services and engage with public.
- Collaborated with maintenance staff to prioritize work orders, resulting in timely completion of tasks and increased resident satisfaction.
- Collaborated with community members to develop and implement service initiatives.
- Conducted regular property inspections to identify potential maintenance issues, ensuring prompt resolution before escalation.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Conducted property checks and addressed violations with residents.
Education
High School Diploma -
Dunnellon High School
Dunnellon, FL06.2014
Skills
- Vendor Management
- Staff Training
- Payment management
- Tenant and eviction laws
- Payment Processing
- Knowledgeable in Entrada, Yardi, One Site
- Leasing and sales
- Resident relations
- Customer Relationship Management
- Event Planning
Languages
Spanish
Native or Bilingual
Timeline
Assistant Community Manager
CWS Apartments
11.2022 - Current
Site Manager
Kenwood Homes
05.2021 - 11.2022
Assistant Community Manager
Colliers Companies
05.2019 - 05.2021
High School Diploma -
Dunnellon High School