Nicole Panozzo
PLAINFIELD,IL
Summary
Energetic and dependable professional with 10+ years of experience in high-volume, fast-paced environments. Known for strong multitasking, accuracy, and the ability to stay calm under pressure. Brings excellent customer service skills, a team-first mindset, and a friendly, outgoing personality. Seeking a part-time bartending role to contribute to a fun, fast-paced environment while delivering a great guest experience.
Overview
19
19
years of professional experience
Work History
Payroll Coordinator
First Student
Naperville, IL
10.2015 - Current
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records
- Verified and submitted timekeeping information for accurate and efficient payroll processing
- Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks
- Coordinated bi-weekly and weekly payroll for up to 600 personnel
- Documented procedures identified areas to improve internal controls and gain additional efficiencies and implemented policy changes
- Documented and processed all garnishments for bankruptcies, student loans and child support orders
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency
- Reconciled accounts, managed deposits and tracked expenses
- Familiar with Union Bargaining Units
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
Driver
First Student
04.2013 - 10.2015
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk
- Obtained customer signatures to complete and process paperwork
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Transported students safely from home to school daily
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Cashier/Server
Madi (Closed)
Joliet, IL
10.2014 - 05.2015
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Administrative Assistant
Roadtex Transportation Corporation
10.2012 - 02.2013
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Handled client correspondence and tracked records to foster office efficiency
- Checked inventory daily and made sure it was coded correctly and entered into the system
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Cashier
Jewel-Osco
04.2007 - 10.2012
- Answered questions about store policies and addressed customer concerns
- Restocked and organized merchandise in front lanes
- Helped customers complete purchases, locate items and join reward programs
- Monitored self-checkout systems and provided assistance or intervention where required
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Learned duties for various positions and provided backup at key times.
Education
Diploma - Medical Assisting
Westwood College - Dupage
Woodridge, IL07-2015
Skills
- Payroll Verification
- Training and Development
- Workday
- Benefits and Payroll Coordination
- Weekly Payroll Processing
- Analytical Skills
- Customer Service
- Critical Thinking
- POS System Operations
- Customer Account Management
Timeline
Payroll Coordinator
First Student
10.2015 - Current
Cashier/Server
Madi (Closed)
10.2014 - 05.2015
Driver
First Student
04.2013 - 10.2015
Administrative Assistant
Roadtex Transportation Corporation
10.2012 - 02.2013
Cashier
Jewel-Osco
04.2007 - 10.2012
Diploma - Medical Assisting
Westwood College - Dupage