NICOLE PATRIARCA
PHILADELPHIA,PA
Summary
Sociable and experienced server and bartender offering 15+ years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing opening and closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
10
10
years of professional experience
Work History
Floor Manager & Server
THE FRANKLIN MORTGAGE & INVESTMENT COMPANY
Philadelphia, PA
2022 - Current
- Supervised bar staff including assigning tasks, providing guidance and monitoring performance.
- Point person to train new cocktail servers, demonstrating proper serving techniques, procedures, practices, and etiquette.
- Verified accuracy of invoices against purchase orders; reconciled discrepancies with vendors.
- Handled and processed 10-15k in transactions per shift including credit, debit, and cash payments
- Maintained compliance with all relevant alcohol laws and regulations, ensuring a safe and responsible environment.
- Prepared weekly schedules for bartenders according to business needs while maintaining labor costs within budget guidelines
Event Producer & Server
Franky Bradley's
Philadelphia, PA
02.2015 - 04.2020
- Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to
keep them occupied while waiting - Walk through dining room during service to ensure guest satisfaction while bussing and resetting tables
- Acts as a point person to manage logistics and budgets between show producers and internal team.
- Oversees all planning, set-up and execution of events/shows
- Collaborates with bar manager to create drink specials and sustain customer satisfaction
Cocktail Server
ASHTON CIGAR BAR
Philadelphia, PA
2014 - 03.2018
- Expertly paired high-end cigars and various luxury liquors and cocktails to enhance customer experience
- Perform opening and closing side work according to standards to ensure guests are served promptly and efficiently
- Assist in maintaining beverage cost controls
- Follow prescribed procedures in serving alcohol with care to avoid confrontations with intoxicated guests
Head Hostess
VILLIAGE WHISKEY/TINTO
Philadelphia, PA
2015 - 12.2016
- Proficient in Open Table
- Manage in-person and telephone guest inquiries, customer service requests, and
reservation bookings - Develop rapport with clients and generate repeat business through friendly
attitude - Train new hosts and hostesses
References
References available upon request.
Timeline
Event Producer & Server
Franky Bradley's
02.2015 - 04.2020
Floor Manager & Server
THE FRANKLIN MORTGAGE & INVESTMENT COMPANY
2022 - Current
Cocktail Server
ASHTON CIGAR BAR
2014 - 03.2018
Head Hostess
VILLIAGE WHISKEY/TINTO
2015 - 12.2016
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