Ramanda Rangel
Anaheim,CA
Summary
Accomplished leader with over 4 years in hospitality, retail, and administrative operations. Promoted four times to Floor Manager and certified as a company trainer. Expertise in front desk reception, client communication, and retail sales, with a solid foundation in customer service. Skilled in fostering connections with diverse guests and teams in fast-paced environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Floor Manager & Server
Olive Garden
Orange, CA
12.2023 - Current
- Oversaw FOH operations, directing staff across host, to-go, and server teams to ensure smooth service delivery
- Managed seating flow, coordinated waitlist and large parties to enhance table turnover and improve guest satisfaction
- Delegating tasks and responsibilities to maintain service standards during peak shifts
- Trained and certified new Olive Garden team members following service protocols and guest satisfaction standards
- Collaborated with kitchen and FOH teams to resolve service issues and ensure dining room readiness for optimal guest experience
- Stepped through four progressive roles: Hostess → To-Go Specialist → Server → Floor Manager demonstrating consistent performance and leadership
Front Desk Receptionist
Orange County Badminton Club
Orange, CA
05.2021 - 01.2023
- Greeted members and guests warmly, fostering a welcoming environment
- Scheduled appointments and coordinated court reservations, optimizing client experiences
- Answered incoming calls, redirected callers to appropriate personnel or department, and took messages.
- Coordinated communications between staff and clientele, enhancing operational efficiency
- Maintained organized records of client logs, filing systems, and correspondence using Microsoft Office Suite
Secretary Intern
Foundation Altius
Sevilla, Spain
10.2022 - 12.2022
- Supported administrative functions for beneficiary program, facilitating services for enrolled individuals
- Streamlined filing systems to improve information retrieval for team members
- Maintained an organized filing system of paper and electronic documents
- Prepared and organized documentation for fundraising projects, aiding in successful project execution
Sales Associate
Banana Republic
Orange, CA
05.2022 - 09.2022
- Increased sales through consultative customer engagement and deep product knowledge
- Guided customers in product selection with personalized service to enhance satisfaction
- Maintained visual merchandising standards and supported store recovery and inventory tasks
- Restocked shelves to maintain inventory levels and ensure product availability
Education
High School Diploma -
Villa Park High School
Villa Park, CA05-2023
Skills
- Customer service standards
- Staff management
- Training development
- Scheduling organization
- Problem solving
- Multitasking
- Communication skills
- Data entry
Certification
- ServSafe Food Handlers Certificate, 2025
- Responsible Beverage Service (RBS), 2025
- CA Driver’s License, 2021
Languages
- English, Native/Bilingual
- Spanish, Professional
Volunteer Experience
Volunteered with Southern California nonprofits since 2018, including NAMI, Ronald McDonald House Charities, Mercy House, Miracles for Kids, Aquarium of the Pacific, and Kirkwood Assisted Living Facility.
Timeline
Floor Manager & Server
Olive Garden
12.2023 - Current
Secretary Intern
Foundation Altius
10.2022 - 12.2022
Sales Associate
Banana Republic
05.2022 - 09.2022
Front Desk Receptionist
Orange County Badminton Club
05.2021 - 01.2023
High School Diploma -
Villa Park High School