Jovana Bogoevska
Naples,FL
Overview
7
7
years of professional experience
Work History
Server Manager
SpeakEasy
Marco Island, Florida
05.2022 - Current
- Trained new servers on menu items and customer service standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Collected cash sales from employees to properly tip each server after shift.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Trained new employees to perform duties.
- Resolved customer complaints with professionalism and care to enhance satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
Server
Nacho Mama's
Marco Island, Florida
11.2019 - 05.2022
- Provided excellent customer service in a fast-paced restaurant environment.
- Took and processed food and drink orders accurately and promptly.
- Maintained cleanliness of tables, dining area, and service stations consistently.
- Assisted in training new servers on restaurant procedures and menu items.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Filled condiments and napkin containers during slack periods.
Kitchen Line Cook
Blue Water Resort
South Yarmouth, Massachusetts
05.2019 - 10.2019
- Set up and performed initial prep work for soups, sauces, and salads.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Performed workstation prep prior to shift start.
- Maintain a clean working environment by sweeping, mopping floors, taking out trash.
Skills
- Training new employees
- Customer service standards
- Kitchen collaboration
- Schedule verification
- Cash handling
- Team leadership
Timeline
Server Manager
SpeakEasy
05.2022 - Current
Server
Nacho Mama's
11.2019 - 05.2022
Kitchen Line Cook
Blue Water Resort
05.2019 - 10.2019