Nicole Patrick
Joliet
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Optical Technician
Eye 2 Eye Vision Center
01.2021 - 01.2024
- Enhanced patient satisfaction by providing efficient and accurate optical services.
- Improved workflow efficiency by maintaining and calibrating optical equipment regularly, operated Auto refractor, tonometer, and Optos Plus
- Assisted optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients, scribed and electrically entered prescriptions.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Maintained up-to-date knowledge of industry trends and advancements in optical technology to provide informed recommendations to clients.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Maintained a clean work environment by adhering to established hygiene standards during all phases of the optical process.
- Achieved high levels of customer satisfaction through personalized attention.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Filed claims with vision and medical insurance companies to garner payment for optical services and medical services.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with dilating patients or using eye medications when directed by optometrist, electronically send prescriptions to patients pharmacy.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Acquainted patients with procedures and explained purpose of testing to establish consent. Operated on OCT, ERG, and Visual Field.
Retail Store Manager
Visionworks
09.2012 - 01.2021
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored team members to enhance professional development and accountability in workplace.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Created employee schedules to align coverage with forecasted demands.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Science - Human Resources Management
Rasmussen College
Romeoville, IL09.2025
Skills
- Sales Growth
- Staff Development
- Best Practice Implementation
- Training and Development
- Customer Service
- Corrective Actions
- Staff Management
- Schedule Management
- Hiring and Recruitment Knowledge
- Key Performance Indicators (KPIs)
- Medical Billing
Timeline
Optical Technician
Eye 2 Eye Vision Center
01.2021 - 01.2024
Retail Store Manager
Visionworks
09.2012 - 01.2021
Bachelor of Science - Human Resources Management
Rasmussen College