Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager
Nicole Pavich

Nicole Pavich

Douglasville,GA

Summary

Accomplished Store Manager at Victoria's Secret, adept in team leadership and operations management. Excelled in talent recruitment, driving internal growth, and significantly reducing shrinkage, showcasing a blend of strategic multitasking and organizational skills. Cultivated a culture of high performance and customer satisfaction, leading to exceptional store results in 2024.

Overview

12
12
years of professional experience

Work History

Store Manager

Victoria Secret
04.2023 - Current


  • Built a strong foundation around sourcing top talented managers and pride myself in internal growth candidates
  • Help lead two managers to be successful store managers in our market and help with multiple management backfills for our market.
  • Helped the region with new store relo.(avenue Peachtree city Ga, summit Birmingham AL, Greenville South Carolina, Montgomery AL, North Point mall, Arbor place mall, perimeter mall.)
  • Reduced shrink by building a culture around shrink awareness , utilizing tools such as link to shrink and quarterly MFSR,
  • Promoted team collaboration, performance, and efficiency.
  • Increased our AOS results in each locations I worked by ensuring I have a clear focus on DEI.
  • Set effective store schedules based on forecasted customer levels, individual employee, skill set, promotional events.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, customer loyalty, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store employees successfully in fast-paced environment through proactive communication and utilizing the coaching model while giving feedback.
  • cleanliness.
  • Reduced turnover
  • Helped lead our store to have exceptional results for 2024.
  • Developed a habit of utilizing tools to ensure our daily and weekly responsibilities are completed.
  • Assisted with hiring, training and mentoring new staff members by scheduling their learning paths and keeping within payroll guidance.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of opportunities(associate observations)
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.

Store Manager

Victoria Secret
12.2020 - 04.2022
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and promotional events.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering (zero on hand) and stock standards
  • Assisted with hiring, training and mentoring new staff members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.

Assistant Store Manager

Victorias Secret
06.2020 - 12.2020
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Created and maintained safe and secure work environments for employees.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Pink Manager

Victorias Secret
06.2019 - 06.2020
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Submitted an accurate map in timely fashion.
  • Built a pink team to help inspire personal testimonies around pink product.
  • Set pink merchandise floorset flawlessly to maximize product for holiday and ensuring standards are met to make the customer experience easy.
  • Lead physical inventory resulting in staying below shrink program percentages.
  • I pride myself on always mentoring my bench to make sure their career goal is moving while mine is in motion.
  • Connect with urgency to all customers and leading with excellent bra behaviors.
  • Creating an experience for our customers to remember and continue to visit.
  • Being aware of communication and filling out the store calendar with daily updates.

Lingerie Manager

Victoria's Secret & PINK
09.2018 - 06.2019
  • Created and enforced detailed organization processes to standards.
  • Submitted an accurate map in timely fashion.
  • Built A-roster team to give excellent customer experience and Google reviews
  • Set vs merchandise floorset flawlessly to maximize product for holiday and ensuring standards are met to make the customer experience easy.
  • Lead physical inventory
  • I pride myself on always mentoring my bench to make sure their career goal is moving while mine is in motion.
  • Connect with urgency to all customers and leading with excellent bra behaviors.
  • Creating an experience for our customers to remember and continue to visit.
  • Leading the store through relo with moving in temp space and reopen while store manager was out on leave.

Ops Manager

Victoria's Secret & PINK
09.2018 - 12.2018
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Analyzed and reported on key performance metrics to senior management.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.

Lingerie Supervisor

Victoria's Secret & PINK
01.2018 - 09.2018
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Submitted an accurate map in timely fashion.
  • Built a A-roster team to help inspire personal testimonies around vs product.
  • Set vs merchandise floorset flawlessly to maximize product for holiday and ensuring standards are met to make the customer experience easy.
  • Lead physical inventory resulting in staying below shrink program percentages.
  • I pride myself on always mentoring my bench to make sure their career goal is moving while mine is in motion.
  • Connect with urgency to all customers and leading with excellent bra behaviors.
  • Creating an experience for our customers to remember and continue to visit.
  • Being aware of communication and filling out the store calendar with daily updates.

Beauty Supervisor

Victoria's Secret & PINK
09.2017 - 01.2018
  • Maintained counter and display areas for cleanliness and organization.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Followed up with customers to increase satisfaction with their purchase.
  • Created excitement around beauty launch.
  • Utilized zero on hand to ensure inventory levels were plentiful for the customer.
  • Created a store culture of trust, loyalty and respect for one another.

Staffing & Ops Supervisor

Victoria's Secret & PINK
09.2015 - 09.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Collected, arranged, and input information into database system.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Frequently inspected production area to verify proper equipment operation.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Created and managed project plans, timelines and budgets.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.

Sales Associate

Victoria's Secret & PINK
03.2013 - 09.2015
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built relationships with customers to encourage repeat business.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

West Georgia University
Carrollton, Ga

Skills

  • Multitasking and organization
  • Team building and leadership
  • Operations
  • Loss prevention procedures
  • Team building
  • Team leadership
  • Talent recruitment
  • Performance reviews
  • Sales expertise
  • Friendly and positive
  • Shift scheduling
  • Reliable
  • Payroll management

Timeline

Store Manager

Victoria Secret
04.2023 - Current

Store Manager

Victoria Secret
12.2020 - 04.2022

Assistant Store Manager

Victorias Secret
06.2020 - 12.2020

Pink Manager

Victorias Secret
06.2019 - 06.2020

Lingerie Manager

Victoria's Secret & PINK
09.2018 - 06.2019

Ops Manager

Victoria's Secret & PINK
09.2018 - 12.2018

Lingerie Supervisor

Victoria's Secret & PINK
01.2018 - 09.2018

Beauty Supervisor

Victoria's Secret & PINK
09.2017 - 01.2018

Staffing & Ops Supervisor

Victoria's Secret & PINK
09.2015 - 09.2017

Sales Associate

Victoria's Secret & PINK
03.2013 - 09.2015

West Georgia University

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Nicole Pavich