Nicole Mariko Pena
Los Angeles,CA
Summary
Dedicated candidate eager to leverage knowledge in the promotion of community-based programs and implementing projects within the Los Angeles community. Skilled team player with a strong background in Public Health environments and familiar with programs such as Cal Fresh, SNAP, and Medi-Cal. Works well as a reliable team member accustomed to taking on challenging tasks. Desire to apply expertise to new roles and making lasting positive impact on community development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Dr. Matsuno Optometry
08.2020 - Current
- Facilitated comfortable patient visits by stocking office and exam room with proper supplies and disinfecting and cleaning equipment and instruments
- Delivered outstanding customer service by answering questions and providing advice to patients regarding vision and optical issues
- Conducted eye exams by using mobile optometric equipment and general diagnostic interpretation
- Answered phone calls and scheduled or followed-up on appointments
- Supported front office operations including billing, invoicing, scheduling, and insurance verification
Program Associate
C.O.R.E
Los Angeles, CA
11.2020 - 06.2023
- Implemented and administered the ResourceConnect programs, services, and activities for members and visitors.
- Communicate directly with patients to oversee screening process and enrollment of covid tests.
- Delivered administrative support, including organizing and maintaining confidential documentation and digital files and records
- Educated new hires on company policies and training procedures to equip them for a smooth transition into the site.
- Managed effective program outreach plans to enhance community engagement and increase participant numbers.
Mobile Outreach Engagement Team
C.O.R.E
06.2021 - 12.2021
- Gathered statistics on how the underserved communities responded to the distribution of vaccines in their area.
- Hosted information booths around the city of LA where vaccine distribution was below the 50% threshold.
- Established and implemented diverse strategies to educate the underserved communities on reliable resources.
- Pursue growth targets to further our outreach presence in the community.
- Initiated and coordinated visits to surrounding communities for promotion of our Community Based programs and other strategic directives.
Department of Homebound Population
C.OR.E.
05.2021 - 05.2021
- Dependent and Homebound Population, C.O.R.E, Drove around underserved communities to educate them on services available for them to receive the vaccine
- Distributed information to homebound patients about the vaccine mobile program
- Educated the patients on equitable vaccine distribution and accessible programs they qualified for.
Sales Associate
Crate & Barrel
11.2012 - 01.2020
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Science - Public Health
Mt San Antonio College
Walnut, CA05.2024
Skills
- Flexibility
- Goal Oriented
- Self Motivated
- Interpersonal skills
- Dependable
- Quick Learner
- Leadership skills
- Time Management
- Organization skills
Certification
- [ Public Information Officer Awareness] FEMATraining - [December 2022]
Timeline
Mobile Outreach Engagement Team
C.O.R.E
06.2021 - 12.2021
Department of Homebound Population
C.OR.E.
05.2021 - 05.2021
Program Associate
C.O.R.E
11.2020 - 06.2023
Front Desk Receptionist
Dr. Matsuno Optometry
08.2020 - Current
Sales Associate
Crate & Barrel
11.2012 - 01.2020
Associate of Science - Public Health
Mt San Antonio College