Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NICOLE PEREZ

South Elgin

Summary

Hardworking student and worker looking to excel in any task or job necessary. Experienced in customer service, patience, communication, and bonding well with others. Ready to learn and help achieve all company goals.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Starbucks
06.2024 - Current
  • Overseeing and guiding baristas in making drinks and connecting with customers.
  • Dealing with unhappy customers and making sure customers are satisfied.
  • Handled cash throughout the day, such as counting the safe and the tills, ensuring we were never short of money.
  • Made sure we are following food safety all day.
  • Doing the inventory and counting everything in store.
  • Ordering food and supplies we need for the coming days.

Barista Trainer

Starbucks
06.2023 - Current
  • Provided one-on-one guidance to new barista hires on all aspects of the job from daily operations to customer service standards
  • Learned all standards and rules to be able to train new baristas to perfection
  • Answer all questions that new and old baristas may have

Barista

Starbucks
06.2022 - Current
  • Operated cash registers and handled cash and card transactions
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
  • Memorized countless drinks while also being able to craft countless customer drink customizations
  • Welcomed and continued conversations with customers smoothly and with a good attitude

Education

Bachelor of Arts (B.A.) - Criminal Justice

Aurora University
Aurora, IL
05.2027

High School Diploma -

South Elgin High School
South Elgin, IL
05.2023

Skills

  • Spanish Speaker
  • Public Speaking
  • Creativity
  • Strong Work Ethic
  • Confidence
  • Teamwork
  • Cash handling
  • Staff management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Supervisor

Starbucks
06.2024 - Current

Barista Trainer

Starbucks
06.2023 - Current

Barista

Starbucks
06.2022 - Current

Bachelor of Arts (B.A.) - Criminal Justice

Aurora University

High School Diploma -

South Elgin High School

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NICOLE PEREZ