Nicole Perez
Jackson,MI
Summary
Dynamic professional with extensive experience at Home Depot, excelling in financial recordkeeping and data entry. Proven ability to enhance operational efficiency and customer satisfaction through effective team leadership and training. Recognized for implementing process improvements that reduced checkout wait times, fostering a positive shopping experience.
Overview
28
28
years of professional experience
Work History
Back Office Associate
Home Depot
01.2020 - Current
- Preparing cash vaults
- Managing cashier tills
- Processing daily sales and financial records
- Handling deposits
- Preparing financial reports
Cashier
Home Depot
08.2013 - Current
- Processed customer transactions efficiently using POS system
- Maintained accurate cash drawer, ensuring proper change and payment handling
- Assisted customers with product inquiries, enhancing overall shopping experience
- Collaborated with team to restock merchandise and organize displays
- Handled returns and exchanges in accordance with store policies
- Trained new cashiers on register operations and customer service techniques
- Implemented improvements to checkout processes, reducing wait times
- Ensured compliance with safety standards during daily operations
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Pricing Team Leader
JCPenney
04.1998 - 01.2012
- Pricing and Signing Execution: Oversees the accurate, timely execution of price changes, markdowns, and promotional signage across the entire store.
- Team Leadership and Development: Mentors, trains, and coaches pricing team associates, including setting schedules and addressing performance gaps to improve productivity.
- Promotional Readiness: Ensures all promotional signage is in place, updated for current sales, and preset for upcoming events before the store opens.
- Operational Accuracy: Conducts regular store walkthroughs to ensure accuracy in ticket pricing and signage to prevent customer service issues.
Education
Associate of Applied Science - Information Technology
Baker College
Jackson06.2017
Skills
Data entry expertise
Timeline
Back Office Associate
Home Depot
01.2020 - Current
Cashier
Home Depot
08.2013 - Current
Pricing Team Leader
JCPenney
04.1998 - 01.2012
Associate of Applied Science - Information Technology
Baker College