Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Perez

9860 SW 23rd Terr ,FL

Summary

Customer service professional with proven expertise at Inktel Contact Center Solutions, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through effective communication and product knowledge. Adept at managing high-stress situations while maintaining professionalism, ensuring quality service in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Inktel Contact Center Solutions
07.2021 - Current
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Identified recurring issues and proposed solutions to improve overall customer satisfaction levels.
  • Maintained up-to-date knowledge of products, services, and promotions to assist customers effectively.
  • Handled high-volume calls while ensuring quality assurance standards were consistently met.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Take Out Server

Outback Steakhouse
03.2019 - 06.2021
  • Provided exceptional customer service in fast-paced environment, ensuring timely order fulfillment.
  • Managed take-out orders efficiently, maintaining accuracy and quality standards.
  • Collaborated with kitchen staff to coordinate food preparation for take-out services.
  • Assisted customers with menu selections, enhancing overall dining experience.
  • Trained new staff on take-out procedures and service protocols, improving team efficiency.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Maintained a clean and organized work area, ensuring efficient service throughout the shift.

Education

High School Diploma -

Miami Coral Park Senior High
Miami, FL
06.2018

Skills

  • Customer service
  • Active listening
  • Problem resolution
  • Call center experience
  • Customer satisfaction
  • Professional telephone demeanor
  • Scheduling
  • Product knowledge
  • Live chat support
  • Product sales

Timeline

Customer Service Representative

Inktel Contact Center Solutions
07.2021 - Current

Take Out Server

Outback Steakhouse
03.2019 - 06.2021

High School Diploma -

Miami Coral Park Senior High