Nicole Perez
Gilbert,AZ
Summary
Dynamic Shift Manager at Walgreens with a strong focus on customer service and employee training. Proven ability to enhance team performance and streamline operations, ensuring compliance with safety regulations. Skilled in cash handling and decision-making, consistently resolving customer issues to elevate satisfaction and drive efficiency.
Overview
9
9
years of professional experience
Work History
Shift Manager
Walgreens
Gilbert, AZ
11.2025 - Current
- Oversaw daily operations, ensuring adherence to safety and health regulations.
- Oversaw team scheduling to enhance coverage during peak hours and meet customer service demands.
- Facilitated training sessions for new staff on operational procedures to enhance team efficiency and service quality.
- Established inventory management practices to enhance stock accuracy and ensure product availability.
- Addressed customer inquiries and complaints to enhance overall shopping experiences.
- Resolved escalated customer issues with decisive problem-solving and adherence to company values.
- Facilitated training sessions for new employees on company policies, procedures, and job responsibilities.
- Facilitated training and mentorship programs for new employees to enhance team performance.
- Enhanced overall team performance through strategic task delegation and clear communication of instructions.
- Fostered a positive work environment by facilitating open communication and providing constructive feedback.
- Collaborated with team members to coordinate break and shift schedules in compliance with state regulations.
- Mentored crew members to enhance performance and drive efficiency in work processes.
- Ensured high levels of customer satisfaction by promptly and professionally resolving concerns.
- Collaborated with team members to enhance customer experience and optimize storefront management.
- Demonstrated composure in high-pressure and escalated customer service situations.
- Oversaw inventory management to ensure optimal stock levels and reduce waste.
- Guided new employees in understanding company procedures and policies to enhance operational efficiency.
- Monitored and recorded employee hours, receipts, and inventory movements.
- Ensured strict adherence to company standards and compliance requirements for operational efficiency and cleanliness.
- Enforced rigorous safety guidelines to minimize workplace accidents and incidents.
Processor
Goodwill of Central Arizona
Gilbert, AZ
09.2019 - 03.2020
- Streamlined processing of donated goods to ensure accurate categorization and timely availability for sales.
- Managed safe operation of warehouse equipment to optimize inventory handling.
- Led collaboration efforts with team members to enhance workflow efficiency and uphold workspace organization.
- Facilitated training sessions for new staff on processing techniques and operational standards.
Shift Lead
McDonald's
Gilbert, AZ
08.2017 - 2019
- Oversaw team members to optimize operational efficiency during peak hours.
- Facilitated training sessions for new staff on food safety practices and customer service protocols.
- Oversaw inventory levels and executed supply ordering processes as required.
- Monitored and enforced health and safety regulations throughout the shift.
- Addressed customer complaints swiftly to enhance overall satisfaction.
- Streamlined workflow processes to enhance productivity and reduce wait times.
- Executed daily cash handling procedures, ensuring transaction accuracy and integrity.
- Partnered with management to drive effective implementation of promotional initiatives.
- Ensured maintenance of a clean and organized work environment to uphold safety standards.
- Directed cash handling operations, ensuring accuracy and proper documentation consistently.
- Addressed customer complaints and issues, delivering effective solutions to enhance satisfaction.
Education
High School Diploma - Highschool Diploma
Paul Simon Job Corp
Chicago, IL06-2004
Skills
Cash handling
Decision-making
Customer service focus
Employee training
Languages
Spanish
Elementary
Timeline
Shift Manager
Walgreens
11.2025 - Current
Processor
Goodwill of Central Arizona
09.2019 - 03.2020
Shift Lead
McDonald's
08.2017 - 2019
High School Diploma - Highschool Diploma
Paul Simon Job Corp