Nicole Perez
San Juan
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Starbucks
08.2025 - Current
- Developed staff schedules, balancing labor costs with operational needs.
- Coordinated team meetings to foster communication and address performance goals.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Supported hiring, training, scheduling, and labor management to ensure efficient store coverage and strong team performance
- Assisted in achieving sales, labor, and operational goals through effective deployment and inventory and store execution to support operational goals
Shift Supervisor
Starbucks
10.2022 - 08.2025
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Monitored team performance, providing feedback for continuous improvement and efficiency.
- Conducted inventory audits, maintaining accuracy in stock levels and reporting discrepancies.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources
Barista
Starbucks
09.2021 - 10.2022
- Crafted high-quality beverages consistently, adhering to established recipes and customer preferences.
- Provided exceptional customer service, enhancing overall experience through friendly interactions and efficient order processing.
- Maintained cleanliness and organization of work area, following health and safety regulations diligently.
- Adapted quickly to changing orders and customer requests while maintaining composure in fast-paced environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
GED -
PSJA North
Pharr, TXSkills
- Time management
- Problem-solving
- Staffing and Scheduling
- Team leadership
- Adaptive and creative
- Decision-making
- Inventory management
- Talent Development
Timeline
Assistant Store Manager
Starbucks
08.2025 - Current
Shift Supervisor
Starbucks
10.2022 - 08.2025
Barista
Starbucks
09.2021 - 10.2022
GED -
PSJA North