Nicole Perez
Hackensack,NJ
Summary
Dynamic healthcare professional with extensive experience in scheduling coordination and human resources management. Recognized for strong organizational skills and ability to foster collaboration between clinical staff and patients, driving operational excellence and compliance.
Overview
10
10
years of professional experience
Work History
Scheduling Coordinator ll
Mount Sinai Health System
New York, New York
12.2025 - Current
- Managed physician calendars, operating room schedules, and daily patient flow to optimize operations.
- Coordinate and schedule patient appointments, consultations, and procedures across multiple specialties and providers.
- Resolved scheduling conflicts and accommodated urgent add-ons in fast-paced hospital setting to maintain service continuity.
- Acted as primary liaison among patients, clinical staff, and medical offices, facilitating effective communication.
- Verify insurance eligibility, obtain authorizations, and update patient demographic and insurance details in Epic.
- Maintain HIPAA compliance and confidentiality while managing high-volume scheduling and patient inquiries.
HR Manager / Clinical Resources Manager
The Plaza Rehabilitation & Nursing Center
The Bronx, New York
09.2023 - 12.2025
- Cultivated collegial relationships with health care professionals, industry leaders, and business partners to enhance collaboration
- Managed staff recruitment, development and training
- Oversaw daily facility operations to ensure efficient service delivery
- Developed and implemented policies, procedures and work standards
- Formulated, monitored and enforced budgets
- Scheduled medical appointments for residents and coordinated with multiple medical transportation facilities
- Assessed clinical caseloads and made adjustments to optimize patient care.
HR Supervisor
House Calls Home Care
The Bronx, New York
06.2020 - 08.2023
- Ensured compliance with state and local regulations and contract requirements for all clients, mitigating risk and maintaining service integrity.
- Managed paperwork and documentation for 150+ caregivers, ensuring smooth workflow and operational efficiency.
- Maintained HIPAA and confidentiality standards for applicants and clients.
- Coached team members on best practices for customer service, providing direction and leadership support to enhance service quality.
- Led new employee orientation on policies and procedures while monitoring daily calendars for compliance.
- Built SharePoint system that improved company efficiency by 70%.
- Took part in internal audit process, reviewed applicants, and completed hiring screening.
Intake Coordinator / HR Coordinator
Signature Care
Brooklyn, New York
03.2017 - 03.2020
- - Coordinated MD order form workflows, referral processing, and insurance verification to ensure timely patient services.
- - Managed spreadsheet creation and maintenance, ensuring accurate I-9 and 8850 compliance records.
- - Prepared application packets and documentation for personal aides, facilitating a smooth onboarding process.
- - Maintained accurate data entry, scanning, and filing processes to keep records organized and accessible.
Education
High School Diploma -
Cristo Rey NY High School
New York, NY06-2014
Associate of Science - Radiologic Technology
Hostos Community College
Bronx, NY09-2026
Skills
- Patient scheduling
- Appointment scheduling
- Calendar management
- Patient care coordination
- HIPAA compliance
- Office and Docs proficiency
- Fluent in Spanish
Timeline
Scheduling Coordinator ll
Mount Sinai Health System
12.2025 - Current
HR Manager / Clinical Resources Manager
The Plaza Rehabilitation & Nursing Center
09.2023 - 12.2025
HR Supervisor
House Calls Home Care
06.2020 - 08.2023
Intake Coordinator / HR Coordinator
Signature Care
03.2017 - 03.2020
High School Diploma -
Cristo Rey NY High School
Associate of Science - Radiologic Technology
Hostos Community College