Job Search Status
Open to workDesired start date: Immediately
Open To Work
Nicole Perin
Grayson,GA
Work Preference
Summary
Customer care professional with 4+ years of experience in high-volume remote environments. Proven track record in delivering exceptional service and resolving complex issues. Strong communication and problem-solving skills, combined with focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing CRM software, handling high-volume inquiries, and maintaining positive customer experience.
Customer service professional with proven ability to enhance customer satisfaction and streamline service processes. Known for collaborative teamwork and achieving consistent results in dynamic environments. Effective communicator with strong analytical and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Care Specialist
Wine Enthusiast
08.2023 - 04.2026
- Managed high-volume customer inquiries via chat and email
- Conducted research to resolve order status and billing issues
- Documented interactions in tracking systems
- Collaborated across teams to resolve issues efficiently
Chat Advisor
Concentrix
07.2021 - 06.2023
- Provided high-volume support and resolved account issues
- Researched discrepancies and documented interactions
- Followed workflows and maintained quality standards
Operations Coordinator
Saks OFF 5th
02.2020 - 12.2021
- Assisted customers with transactions and service inquiries
- Maintained records and supported operations
Customer Support Representative
Omni Interactions
01.2020 - 04.2021
- Handled account inquiries and maintained documentation
- Managed sensitive information with confidentiality
Education
High School Diploma -
Atlanta Job Corps Center
Atlanta, GASkills
- Client support
- Claims analysis
- Claim inquiry resolution
- Insurance eligibility verification
- Coordination of Benefits (COB - familiarity)
- Accurate data entry
- Process documentation
- HIPAA Compliance
- Analytical problem solving
- Proficient in managing multiple tasks
- Proficient in CRM software
- Payment processing
- Quality assurance
Accomplishments
- Maintained a 100% customer satisfaction (CSAT) rating over 82 consecutive interactions, consistently delivering high-accuracy solutions with peak efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Care Specialist
Wine Enthusiast
08.2023 - 04.2026
Chat Advisor
Concentrix
07.2021 - 06.2023
Operations Coordinator
Saks OFF 5th
02.2020 - 12.2021
Customer Support Representative
Omni Interactions
01.2020 - 04.2021
High School Diploma -
Atlanta Job Corps Center
Healthcare Support Experience
Lincare - CPAP/DME, Performed insurance verification and reviewed coverage eligibility, Conducted claims-related research on order status and delays, Supported claim status inquiries and provided updates, Assisted with benefits interpretation for patients, Familiar with coordination of benefits (COB), Maintained HIPAA compliance and documentation