Nicole Philpot
Stockbridge,GA
Summary
Health Information Specialist with 25+ years of experience in medical office settings with vast familiarity of healthcare clinical applications and software. Coordinates timely delivery of medical records and scans documents to secure patient files. Offers technical support to maintain computer systems and resolves technical issues while conducting staff training and development of instructional documentation.
Overview
30
30
years of professional experience
Work History
Lead Health Information Specialist
Ciox Healthcare/Datavant
12.2019 - Current
- Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Ensured compliance with HIPAA regulations by conducting regular staff training sessions and implementing privacy policies within the organization.
- Developed comprehensive training materials for incoming Health Information Specialists, ensuring a smooth onboarding process and consistent performance standards across the team.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Researched and resolved medical record discrepancies.
- Assisted in training new staff on medical record processing and filing procedures.
- Followed up with medical staff regarding missing information in patient records.
- Maintained accuracy, completeness, and security for medical records and health information.
Document Imaging Processor/Manager
Advocate South Suburban Hospital
09.2011 - 09.2019
- Prepare training manuals, train new employees and Interns
- Pick-up all discharged records from the hospital inpatient and outpatient units
- Scan all RAC/Medicare/Audit requests
- Assemble and prepare all records to be scanned into CareConnection, Epic
- Perform quality control check and validate patient records for accuracy before importing into ,Epic
- Increased productivity by effectively managing workload and prioritizing tasks.
- Supported team members in their tasks, contributing to overall team success.
- Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
- MPI (Master Patient Index)
- Chart Analysis
- Kronos - Time & Attendance, Employee Evaluations
- Suspension for Physicians overdue records
- Assist with Quality Assurance task as directed by management
- Update downtime forms
- Training sessions for staff
- Other Leadership duties as assigned
- Maintain Department Budget
- Oversaw transition to new processing system, minimizing downtime and maintaining productivity.
Release of Information Supervisor
Midwest Medical Record Associates
11.2004 - 09.2011
- Prepared manuals and conducted training for new employees
- Served as a professional witness to represent the hospital on its behalf during compliance audits, medical malpractice, personal injury and workers compensation
- Provided direct clerical assistance to doctors, nurses, and social workers
- MPI (Master Patient Index)
- Chart Analysis
- Suspension for Physicians overdue records
- Assist with Quality Assurance task as directed by management
- Training sessions for staff
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Other Leadership duties as assigned
- Maintain Department Budget
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
HIM Site Coordinator
St. Francis Hospital/Smart
05.2001 - 11.2004
- Responded to correspondence and telephone request from various sources
- Handled release of information request for medical records
- Copied medical records for veterans at their request
- Attended court appearances pursuant to subpoenas
- Identified and addressed certain restrictions of medical information before responding to release of information
- Typed formal replies to correspondence
- Reviewed and copied records for Risk Management on Microfilm and Microfiche machine
Release of Information Coordinator
University of Chicago
05.1998 - 05.2001
- Responded to correspondence and telephone request from various sources
- Handled release of medical records information
- Attended court appearances pursuant to subpoenas
- Identified and addressed certain restrictions of medical information before responding to release of information
- Reviewed and copied medical records for Risk Management
Copy Abstractor/Multiple Sites
MedCor./Consultant Various Hospitals
05.1994 - 05.1998
- Screened and entering medical records request into database to ensure compliance with HIPAA on a daily basis
- Pulled, scanned and printed medical records request for physicians, patients, attorneys, court ordered subpoenas, insurance companies and Illinois Dept
- Of Human Services
- Answered and returned large volume calls regarding submitted request
- Addressed internal/external telephone calls, and routed calls to perspective departments
Education
High School Diploma -
Mcgavock High School
Nashville, TNCertificate - Release of Health Information
AHIOS Institute
Associate of Science - Health Information Management
Ultimate Medical Academy - Clearwater
Clearwater, FL01.2025
Skills
- Strong organizational skills
- Training HBOC
- Training in Consumer Service Improvement
- Training in Safety,Sanitation
- Training in TA
- CPR,First Aid, Code Light, Code-Emergency
- Strong Customer Service Skills
- Proficient in Microsoft Word Suite
- Proficient in CareConnection/Citrix,Kofax 10
- Proficient in Oasis,Kronos,Ultipro
- Proficient in CRS webmail
- Proficient in EPIC,CarConnection, HealthSource,SoftMed,Empower
- Clinical Documentation
- Training and mentoring
- Quality Improvement
- HIPAA and HITECH requirements
- Proficient in Sectra/Pacs Radiology System
- Proficient in Allegra,Data Bank
- Medical Records Indexing
- Revenue Cycle Management
- Birth Certificate Registrar
Timeline
Lead Health Information Specialist
Ciox Healthcare/Datavant
12.2019 - Current
Document Imaging Processor/Manager
Advocate South Suburban Hospital
09.2011 - 09.2019
Release of Information Supervisor
Midwest Medical Record Associates
11.2004 - 09.2011
HIM Site Coordinator
St. Francis Hospital/Smart
05.2001 - 11.2004
Release of Information Coordinator
University of Chicago
05.1998 - 05.2001
Copy Abstractor/Multiple Sites
MedCor./Consultant Various Hospitals
05.1994 - 05.1998
High School Diploma -
Mcgavock High School
Certificate - Release of Health Information
AHIOS Institute
Associate of Science - Health Information Management
Ultimate Medical Academy - Clearwater