Shannon Lowder
Mooreland,OK
Summary
Lead Health Information Specialist offering over 5 years of industry experience with an ethical understanding of HIPPA requirements and a passion to lead, train and motivate a growing team. Coordinates timely delivery of medical records while providing stellar customer service and managing multiple tasks. Proven track record of improving site efficiency and productivity while consistently keeping data human. Ability to establish trust within organizations and create a positive culture in the workplace.
Overview
11
11
years of professional experience
Work History
Lead Health Information Specialist
Datavant
Remote
05.2023 - Current
- Collaborated with supervisor and team co-lead to create, implement, manage and perform daily tasks and new workflows to improve site efficiency.
- Delivered dynamic presentations by sharing knowledge as a SME (Subject Matter Expert) with new hires joining Datavant to facilitate learning and retention among diverse audiences.
- Effectively trained over 75% of fellow staff members ensuring consistent messaging across all training materials by adhering to corporate and site-specific guidelines and developing strong foundations of knowledge within our team.
- Spearheaded successful daily huddles by leading and engaging team in positive activities, discussions and goals while preparing and reporting accurate daily numbers for site productivity.
Health Information Specialist I
CIOX Health
Woodward, OK
06.2021 - 05.2023
- Awarded employee of the month in January 2023 for outstanding performance.
- Received and processed all requests for patient health information for 14 clinical providers and 3 facility sites within 1 business day.
- Streamlined day-to-day operations in health information department to promote customer satisfaction and minimize wait time for walk-in patients.
- Manually logged and fulfilled up to 60 release of information requests per workday in accordance with company and facility policies and procedures.
- Trained facility co-workers on processes and procedures to facilitate quality patient care while adhering to HIPAA standards.
- Collaborated with appropriate departments when incomplete patient records were discovered to reduce deficiencies in electronic health records.
- Informed supervisor of site difficulties, technical issues and fluctuating inventory.
- Maintained confidentiality and security with all privileged information by ensuring only authorized individuals have access to patient's medical information.
HIM Analyst
AllianceHealth Woodward
Woodward, OK
02.2021 - 05.2021
- Accurately scanned and indexed medical documents into electronic health record system.
- Validated and processed medical records requests for release of information according to facility procedures and HIPAA guidelines.
- Audited and reviewed patient information via EMR management to verify accuracy and completeness.
- Collected and prepared medical records for patient care, coding and reimbursement activities, physician chart completion and permanent record storage and retrieval.
- Served as site birth certifier and delivered accurate birth records to state.
Patient Services Specialist/Patient Financial Representative
Baylor Scott & White Healthcare
Temple, TX
12.2012 - 05.2014
- Obtained, updated, verified and loaded insurance information in patient health records system within 3 business days ensuring appointments are linked to correct insurance scheme.
- Interviewed patients to acquire current insurance, discuss insurance benefits, answer questions and explain financial responsibility.
- Obtained and recorded referrals and authorizations for patients in a timely manner.
- Collaborated with health insurance companies to provide patients with necessary health benefits.
- Managed time effectively in order to complete daily workload (i.e. 75-130 patient accounts daily).
- Helped transition and train other staff on new healthcare database (EPIC).
- Maintained high level of accuracy when compiling, reviewing and entering data in patient accounts.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment
Education
Associates Degree - Arts in General Studies
Central Texas College
Killeen, TX08.2012
Skills
- Working knowledge of HealthSource
- Compliance with HIPAA standards
- Review and safeguard health information
- Microsoft Word, Excel, Outlook, PowerPoint
- Self-managing with minimal supervision
- Strong and accurate data entry
- Microsoft Teams and Zoom
- Training material development
- EMR McKesson, MEDHOST, Athena, Epiphany, EPIC, Reference App
Timeline
Lead Health Information Specialist
Datavant
05.2023 - Current
Health Information Specialist I
CIOX Health
06.2021 - 05.2023
HIM Analyst
AllianceHealth Woodward
02.2021 - 05.2021
Patient Services Specialist/Patient Financial Representative
Baylor Scott & White Healthcare
12.2012 - 05.2014
Associates Degree - Arts in General Studies
Central Texas College