NICOLE PICHARDO
PROVIDENCE,RI
Summary
Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MEDICARE CONCIERGE
Blue Cross and Blue Shield
Providence, RI
05.2024 - Current
- Managed incoming calls from members, ensuring that all requests were handled efficiently and accurately.
- Handled complaints from members in an efficient manner, while working towards satisfactory resolutions.
- Provided customer service support to members over the phone, responding to inquiries and addressing concerns.
- Advised members on how best to use their coverage effectively by understanding their individual circumstances.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Medical Assistant
Thundermist Health Center
Woonsocket, RI
08.2020 - 05.2024
- Administered medications and injections while also educating patients regarding medications and physician's instructions for clarifications.
- Coordinated with the physician during exams to ensure accurate results and excellent patient care within a timely manner.
- Collected and prepared laboratory specimens to adhere to safety regulations, testing accuracy guidelines, and record maintenance needs.
- Communicated and liaised with patients via phone and email to maintain accurate medical records, updated medications, and appointments.
- Maintained excellent patient relations by familiarizing patients with their procedures with a calm, professional demeanor.
- Leveraged skill with EKG machines to familiarize patients with the process, set up cords and electrodes, and facilitate reading.
- Collected patient's history and reconciled medication into patient's chart, mitigating potential negative interactions with treatment or medications.
- Optimized physician's effective time with patients by performing administrative and preliminary physical tests on patients.
- Maintained excellent patient relations by familiarizing patients with their procedures with a calm, professional demeanor.
Education
MEDICAL ASSISTANT DEGREE -
Lincoln Technical Institute
Lincoln, RI01.2019
ASSOCIATE OF ARTS - GENERAL STUDIES
Community College of Rhode Island
Providence, RI01.2019
Skills
- Patient education and awareness
- Stakeholder communication
- Patient relations and rapport
- Workflow planning
- Rehabilitation and assistance
- Patient report development
- Medical billing and coding
- Cross-departmental coordination
- Lab testing and vital signs
- Capillary and venipuncture
- Wound care and sutures
- Electrocardiogram readings
- Multi-line phone systems
- Records management (EMR)
- Microsoft Office Suite
- Communication skills
- HIPAA compliance
Certification
- HIPAA, Lincoln Technical Institute
- OSHA, Lincoln Technical Institute
- CPR, Lincoln Technical Institute
- RMA, Pending Exam
Timeline
MEDICARE CONCIERGE
Blue Cross and Blue Shield
05.2024 - Current
Medical Assistant
Thundermist Health Center
08.2020 - 05.2024
MEDICAL ASSISTANT DEGREE -
Lincoln Technical Institute
ASSOCIATE OF ARTS - GENERAL STUDIES
Community College of Rhode Island
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