Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Placencia

West Hollywood,CA

Overview

9
9
years of professional experience
1
1
Certification

Work History

Care Team Member

True Pill
Remote Position
05.2024 - Current
  • Maintained confidentiality of all client-related information in accordance with HIPAA regulations.
  • Adhered to company policies and procedures for handling outbound calls.
  • Demonstrated ability to multi-task while speaking with customers on the phone.
  • Consulted with customers regarding needs and addressed concerns.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Call Center Representative

Kaiser Permanente
Fontana, CA
04.2019 - 03.2024
  • Serviced incoming calls, chat messages and email communications to handle patients needs and concerns
  • Scheduled specialty referrals for patients in departments such as neurology, dermatology, etc
  • Collaborated with internal departments within the hospitals specialties and nursing staff to find resolutions and conduct further research on patients accounts
  • Mentored refresher trainings and new hires for being able to communicate effectively and upkeep analyzed scores
  • Navigated multiple computer systems and utilized search tools to find information
  • Completed high volume of inbound and outbound calls within the required deadline of each week with a 98% score, and hold time was always met within the time limit.

Rampage Jackson Personal Assistant

MMA Bellator
Orange County, CA
09.2016 - 03.2019
  • Conducted scheduling for business events, meetings, special appearances, and conferences with management
  • Assisted with planning and execution for travel arrangements
  • Researched and reported media news to employers team for MMA Fighters personal image
  • Ran smooth household for client, handling shopping, schedules and upkeep requirements
  • Directed personal content for MMA Fighters social media, specifically twitch and Instagram and helped his view and interactions go up by 30%.

Team Captain

MACYS
San Bernardino, CA
11.2015 - 09.2016
  • Led and influenced staff through effective motivation, leveraging individual strengths to optimize customer satisfaction and maximize productivity
  • Delivered excellence in customer satisfaction and obtained companies mission by reaching the required selling score goals the end of each month
  • In charge of opening and closing procedures to desired standard
  • Trained team to deliver helpful guest service in ready to wear department while maintaining a clean and organized section.

Education

San Bernardino Valley College
04.2015

Skills

  • Computer Skills
  • Types 65-70 words per minute
  • Training and Development
  • Positive and Professional
  • Excellent Verbal and Written Communication
  • Relationship Building
  • Proficient in Microsoft Office Suite

Certification

  • Medical Front Office Certificate
  • Medical Terminology Certificate
  • Communications Certificate

Timeline

Care Team Member

True Pill
05.2024 - Current

Call Center Representative

Kaiser Permanente
04.2019 - 03.2024

Rampage Jackson Personal Assistant

MMA Bellator
09.2016 - 03.2019

Team Captain

MACYS
11.2015 - 09.2016

San Bernardino Valley College

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Nicole Placencia