Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Nicole Ponce

Miami,FL

Summary

Results-driven Sales Manager with experience in the luxury retail industry, specializing in account management and sales cycle optimization. Proven track record of establishing strong client relationships, leading training sessions, and achieving high conversion rates. Skilled in conflict management and business development, dedicated to driving sales success and enhancing team performance.


Overview

5
5
years of professional experience

Work History

Sales Manager

Luxury Jewelry and Watches
06.2023 - Current
  • Managed the entire sales cycle from prospecting to closing deals, consistently achieving high conversion rates
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Attended industry events and conventions to expain sales opportunities.

Sales Associate

Hidden Treasures Jewelry Inc
04.2022 - 05.2023


  • Handle returns, exchanges, or repairs professionally.
  • Stay updated on trends and inventory.
  • Understand different metals, gemstones, cuts, and certifications (e.g., GIA)
  • Recommend complementary pieces (e.g., matching earrings or necklaces).
  • Build rapport and understand the customer’s needs, occasion, or preferences.


Administration Coordinator

Ponce Service Welding
09.2020 - 06.2022
  • Greeted and welcomed visitors, providing a positive first impression of the company
  • Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
  • Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
  • Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
  • Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.

Education

High school diploma or GED - General Studies

Hialeah Gardens Senior High School
Hialeah Gardens, FL
06.2020

Skills

  • Account Management
  • Pricing
  • Business Development
  • Sales Management
  • Cold Calling
  • Conflict Management

Accomplishments

  • Over exceeded monthly quotas by 3x.
  • Successfully generated a quarter of the companies total annual revenue.
  • Acted as the key point of contact between clients and project teams to help secure and coordinate a major welding contract, ensuring clear communication throughout the process.

Languages

Spanish
Native or Bilingual

Timeline

Sales Manager

Luxury Jewelry and Watches
06.2023 - Current

Sales Associate

Hidden Treasures Jewelry Inc
04.2022 - 05.2023

Administration Coordinator

Ponce Service Welding
09.2020 - 06.2022

High school diploma or GED - General Studies

Hialeah Gardens Senior High School

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Nicole Ponce