Nicole Pouncy
Personal Care Assistant
Greensburg,Pa
Summary
Organized and motivated professional with strong time management and organizational skills. Experienced in promoting healthy lifestyles through effective coordination and supervision of activities tailored to client needs. Proven track record of enhancing client well-being over several years in healthcare roles. Committed to addressing individual client needs and improving overall quality of life.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Epitome Home Care
Pittsburgh
01.2023 - Current
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
Certified Nursing Assistant
Premier Care Staffing
Upper Darby
01.2018 - 12.2022
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Provided reminder calls to clients prior to scheduled visits.
- Entered information into system to update status reports.
- Completed timely changes and updates to schedules in central scheduling system.
Contact Tracer Remote
Rhode Island Department Of Health
Greensburg
05.2021 - 12.2021
- Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
- Answered calls and interacted with community members to provide information on advocacy services.
- Assisted individuals with navigating health care systems, appointments and classes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Technical Support Representative
Iqor
Altoona
09.2016 - 12.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
- Handled customer service issues by providing guidance or escalating for advanced support.
Behavioral Health Assistant
Public Partnerships
Philadelphia
05.2012 - 07.2016
- Facilitated group activities such as art therapy, music therapy, and recreational activities.
- Developed a trusting relationship with clients by actively listening and responding appropriately.
- Provided support to clients in developing and maintaining healthy relationships.
- Encouraged positive behaviors while discouraging negative behaviors using reinforcement strategies.
Education
Certified Nursing Assistance
Clinical Pathways School Of Nursing
Philadelphia, PA09.2008
GED -
Strawberry Mansion High School
Philadelphia, PA06.1995
Skills
- Health monitoring
- Personal care
- Observational skills
- Compassionate caregiving
- Grooming assistance
- Activities of daily living support
- Shopping and errands
- Cooking and meal preparation
- Housekeeping tasks
Certification
- CNA License
Timeline
Personal Care Assistant
Epitome Home Care
01.2023 - Current
Contact Tracer Remote
Rhode Island Department Of Health
05.2021 - 12.2021
Certified Nursing Assistant
Premier Care Staffing
01.2018 - 12.2022
Technical Support Representative
Iqor
09.2016 - 12.2017
Behavioral Health Assistant
Public Partnerships
05.2012 - 07.2016
Certified Nursing Assistance
Clinical Pathways School Of Nursing
GED -
Strawberry Mansion High School
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