NICOLE POWEL
Baltimore City ,Maryland
Summary
Accomplished manager known for training and mentoring team members to elevate service quality. Expertise in compliance, staff management, and workflow optimization contributes to enhanced operational efficiency and customer satisfaction.
Results-driven professional with extensive experience in managing operations and staff within the customer service industry. Known for strong time management, decision-making, and complex problem-solving skills that drive team productivity and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Manager
HMS Host International
Baltimore, MD
09.2022 - Current
- Oversaw daily operations, ensuring compliance with company standards and regulations.
- Trained and mentored team members to enhance productivity and service quality.
- Coordinated with vendors to ensure timely delivery of supplies and adherence to agreements.
- Analyzed customer feedback to identify areas for service enhancement and training needs.
Customer Service Cashier
Husdon Group
Baltimore, MD
09.2024 - 11.2025
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operation.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Trained new staff on point-of-sale systems and customer service protocols to ensure consistent performance standards.
- Collaborated with team members to improve workflow efficiency and optimize service delivery during peak hours.
- Implemented inventory management practices that reduced discrepancies and improved stock availability for customers.
Supervisor
Sheppard Pratt Hospital
Baltimore, MD
04.2016 - 11.2023
- Collaborated with interdisciplinary teams to develop and refine patient treatment plans.
- Oversaw daily operations, ensuring compliance with healthcare regulations and standards.
- Managed staff schedules, optimizing workforce efficiency and coverage in critical areas.
- Led initiatives to improve communication protocols between departments, fostering collaboration and efficiency.
- Analyzed workflow processes, identifying areas for improvement to enhance service delivery.
- Conducted performance evaluations, providing feedback and guidance to staff for professional development.
Dietary Cook
Frederick Villa Nursing And Rehabilitation Center
Baltimore, MD
03.2014 - 05.2016
- Delivered exceptional dining experiences by accurately serving meals and beverages to residents.
- Collaborated with kitchen staff to ensure timely and efficient meal service during peak hours.
- Assisted in menu planning, providing feedback based on resident preferences and dietary restrictions.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Trained new staff on proper serving techniques and customer service protocols.
- Monitored inventory levels of food items and supplies, communicating needs to management for restocking.
- Implemented process improvements that streamlined meal delivery, increasing efficiency in service operations.
Education
High School Diploma -
Word Academy
Baltimore, MD02-2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Complex Problem-solving
- Task delegation
- Documentation and reporting
Languages
English
Timeline
Customer Service Cashier
Husdon Group
09.2024 - 11.2025
Manager
HMS Host International
09.2022 - Current
Supervisor
Sheppard Pratt Hospital
04.2016 - 11.2023
Dietary Cook
Frederick Villa Nursing And Rehabilitation Center
03.2014 - 05.2016
High School Diploma -
Word Academy