NICOLE POWERS
Oklahoma City,OK
Summary
Motivated and upbeat employee with strong time management and organizational skills. Collaborates well with staff members and executives to boost team productivity. Positive and enthusiastic worker committed to providing quality customer service to meet client needs. Skilled team player with strong background in an abundance of environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Adaptable and willing to learn new skills/roles and executes challenges in a timely manner.
Overview
9
9
years of professional experience
Work History
Tax Specialist - Fulfillment
Paycom Payroll LLC
09.2022 - 10.2024
- Maintained thorough and current understanding of applicable tax laws and tax types for every U.S. state and territory.
- Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
- Reviewed official state documents for accuracy and integrity.
- Set up, register, and close accounts with state agencies for clients.
- Verified client's account information with state agencies via phone calls, email, legal documentation and/or website before payroll is ran to ensure accuracy in payments.
- Resolved escalations in a timely manner.
- Trained 10 + new employees; trained each employee for 8 weeks or more per new hire.
- Orchestrated projects outside of daily tasks.
- Hit individual/team metric weekly while facilitating others to hit their metric.
HR Assistant
Regional Food Bank of Oklahoma
04.2022 - 08.2022
- Create new employee logins to the Regional Food Bank of Oklahoma's LMS system (Silkroad Technology)
- Create or modify training/training events in Silkroad for supervisors
- Edit or make changes to employees profiles/assign employee training as needed
- Pull and run Dependent Care and Health Care reports in WageWorks/Health Equity
- Front Desk Receptionist fill in as needed for coverage
- Upload job descriptions and test courses into Paycom
- Attend weekly HR meetings and assist with monthly staff meetings
- Complete special projects and other duties as assigned
Veterinary Assistant/Veterinary Technician
Britton Road Veterinary Clinic
08.2021 - 04.2022
- Help and assist doctors by holding animals for examinations
- Run blood, urine, and fecals for testing
- Draw blood from animals and check their glucose
- Clean and facilitate kennels for cats and dogs
- Take and assist with x-rays of animals
- Assist doctors with surgeries
- Communicate with customers about questions and concerns
Office Assistant
ATC Drivetrain
02.2021 - 06.2021
- Sort employee files by employment status and alphabetize them accordingly
- Capture and record inactive employees via Microsoft Excel by last name, first name, employee number and/or last 4 digits of Social Security Number
- Organize both inactive and active employee files by sorting them alphabetically into labeled boxes
- Sort inactive employee I-9s into dated folders
- Stock, organize, inventory and sort uniforms
Beauty Consultant and Guest Advocate
Target Corporation
08.2019 - 10.2020
- Engage with customers for increased opportunities to meet daily department and store sales goals
- Organize, inventory, and stock beauty department shelves for product display and customer purchase
- Demonstrate product knowledge by communicating product benefits with customers
- Train new team members on register functions, operations, and store procedures
- Advocate 50+ customer interactions per day giving detailed, personalized, friendly, and polite service to ensure quality customer satisfaction
Beauty Advisor
ULTA Beauty
12.2017 - 04.2019
- Acknowledge and greet all guests and offers friendly, prompt, and courteous service
- Inform guests of current promotions, events, and services within the store
- Responsible for meeting or exceeding individual sales and productivity goals
- Courteously conducts sales, refunds, and exchanges
- Assemble advertising displays to highlight promotional events, resets, and planograms ensuring proper execution
Assistant Manager/Sales Associate
Spirit Halloween
08.2015 - 11.2018
- Participate in store set up, daily operations, closing inventory and end of season store closure
- Supervise, train, coach, and communicate with all associates and management
- Practice suggestive selling, offering every guest related items in order to reach sales and business goals
- Correspondence with Spirit Halloween district stores through emails, conference calls, and handle large amounts of currency going in and out of store safe for opening and closing procedures
- Manage store planner while focused on daily sales goals and notes, employee breaks, and tracking of progress and donations with other stores
Education
Diploma -
Putnam City North High School
Skills
- Administrative assistance
- Data management
- Spreadsheet development
- Office management software
- Task prioritization
- Analytical thinking
- Customer service excellence
- Manage employee relations
- Documentation skills
- Microsoft application knowledge (Excel, Teams, Word etc)
Timeline
Tax Specialist - Fulfillment
Paycom Payroll LLC
09.2022 - 10.2024
HR Assistant
Regional Food Bank of Oklahoma
04.2022 - 08.2022
Veterinary Assistant/Veterinary Technician
Britton Road Veterinary Clinic
08.2021 - 04.2022
Office Assistant
ATC Drivetrain
02.2021 - 06.2021
Beauty Consultant and Guest Advocate
Target Corporation
08.2019 - 10.2020
Beauty Advisor
ULTA Beauty
12.2017 - 04.2019
Assistant Manager/Sales Associate
Spirit Halloween
08.2015 - 11.2018
Diploma -
Putnam City North High School
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