Nicole Prescott
Fresno,CA
Summary
Motivated Bartender and Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
Work History
Bartender/Server
Wasabi On Fire
08.2022 - 06.2023
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bartender
The Point Patio Bar & Bistro
10.2020 - 08.2022
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Collected and organized daily till totals and tips.
Bartender
Miss Kitty’s Lounge
09.2019 - 07.2020
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Balanced daily registers and generated sales reports for management.
- Trained new bartenders on drink preparation and upselling techniques.
Bartender
Buffalo Pub and Grill
01.2018 - 06.2019
- Responsible for opening and closing of bar.
- Create a fun and welcoming environment, making sure that guests overall experience will bring return service.
- Manage any prep work needed for the following shift.
- Monitored cash registers and collected payments for drinks and food.
- Full knowledge of drink and food menu, with the ability to answer any questions/make recommendations.
- Balanced daily registers and generated sales reports for management.
- Stocked and kept track of alcohol deliveries.
Office Associate
Top Shop Automotive
08.2017 - 12.2017
- Get all customer and vehicle information at intake/when scheduling appointment.
- Answer phones and emails.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Track company statistics, including: intake, cancellations, tow ins, and no appointments.
- Build estimates and repair orders, making sure all jobs are correct based on appointment.
- Collect and document customer authorization for after hours drop offs.
- Make sure all necessary forms are filled out by customers prior to speaking with service writers.
Tasting Room Associate
Sort This Out Cellars/High Roller Tiki Lounge
01.2016 - 08.2017
- Acquire and input customer information in computer system for monthly newsletter.
- Responsible for the retention of current Wine Club numbers.
- Wide spread knowledge of wine and wine making process.
- Communicated with incoming guests to offer assistance and friendly service.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Inventory management of wine and other retail.
- Participated in club promotions to recruit new members and increase club sales.
Cosmetologist
HeadRush Salon
12.2015 - 11.2016
- Responsible for booking and retaining clientele.
- Networking through social media.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Kept notes listing preferences and services provided to clients for quick reference.
Education
San Luis Obispo Beauty College
01.2006
Paso Robles High School
01.2005
Skills
- Organizational ability
- Detail Oriented
- Quality Assurance
- Creative Thinking
- People Skills
- High-Volume Dining
- Dining Customer Service
- Quality Control
- Wine and Liquor Service
- Pos Operation
- Hospitality Service Expertise
- Cool Under Pressure
- Customer Service and Rapport
Timeline
Bartender/Server
Wasabi On Fire
08.2022 - 06.2023
Bartender
The Point Patio Bar & Bistro
10.2020 - 08.2022
Bartender
Miss Kitty’s Lounge
09.2019 - 07.2020
Bartender
Buffalo Pub and Grill
01.2018 - 06.2019
Office Associate
Top Shop Automotive
08.2017 - 12.2017
Tasting Room Associate
Sort This Out Cellars/High Roller Tiki Lounge
01.2016 - 08.2017
Cosmetologist
HeadRush Salon
12.2015 - 11.2016
San Luis Obispo Beauty College
Paso Robles High School