Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Timeline
Generic

Nicole Propes

Virginia Beach,VA

Summary

Reliable and punctual associate. Proficient in scheduling and payroll. Organization skills Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

10
10
years of professional experience

Work History

Project Manager

ADP
05.2019 - Current
  • Project Manager Promotion 2/2023
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
  • Enhanced customer satisfaction with timely resolution of issues during project implementations.
  • Contributed to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • New Hire Mentor
  • Promoter Bootcamp – Coached peers on how to raise NPS
  • Tele data – Assisted another Department (RUN) processing clients payroll
  • File Review – Reviewed peers current accounts to determine whether the client would be a promoter, detractor, or passive, and come up with how we could improve based on what was decided
  • Sat in with Senior Leadership to discuss
  • Assisted Team with backlog management and organization
  • Escalation Champion – Taking on escalated clients to deescalate
  • Payroll Protection Program – was SME for team to assist our clients when calling in with questions regarding PPP
  • Team Go To for assistance needed
  • WFN Payroll Implementation Specialist 7/2022
  • Senior Project Specialist 1/2022
  • Kaizen Participant
  • Manager Backup when out of office
  • Escalations

Assistant Customer Service Manager

Kroger Market Place
08.2015 - 04.2019
  • Manage up to 60 associates
  • Fix associate times in order for payroll to process
  • Keep customers happy and coming back

Mile High Kids Community and Development
01.2015 - 02.2017
  • Assist the Teacher in planning
  • Implement the daily program
  • Spark imagination and build self-esteem
  • Help maintain a clean, orderly classroom and school
  • Maintain student files
  • Organize program functions

Education

Associate of Occupational Science Degree - Medical Assisting

Centura College
Virginia Beach, VA
06.2011

Bachelor of Science - Business with a Concentration in Allied Health

Centura College
Virginia Beach, VA

Skills

  • Microsoft Word/PowerPoint
  • Customer Service
  • Project Management
  • Project tracking
  • Advanced problem solving
  • Document Management
  • Coaching and Mentoring
  • Processes and procedures
  • Project Closure
  • Team Bonding
  • Presentations
  • Data review
  • Client rapport
  • Forecasting

Accomplishments

  • Being a part of leadership meetings
  • Emerging Leaders Program
  • NPS Champion
  • Low Push/No Start Rate

Training

Mid-Atlantic Dermatology, Virginia Beach, VA, 135, Answered the phones and scheduled appointments, Triaged patients, gave injections, assisted physician with procedures

Timeline

Project Manager

ADP
05.2019 - Current

Assistant Customer Service Manager

Kroger Market Place
08.2015 - 04.2019

Mile High Kids Community and Development
01.2015 - 02.2017

Associate of Occupational Science Degree - Medical Assisting

Centura College

Bachelor of Science - Business with a Concentration in Allied Health

Centura College

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Nicole Propes