Lori Jones
Mckinney,TX
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
8
8
years of professional experience
Work History
Assistant Manager/Sales Associate
JOSEY RECORDS
Dallas, TX
09.2020 - 05.2024
- Trained new sales associates on product knowledge, sales techniques, and customer service standards
- Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction
- Assisted in visual merchandising efforts to create an appealing store environment that maximized product visibility
- Managed cash register operations including handling cash transactions accurately and processing returns or exchanges
- Increased sales through effective merchandising strategies and targeted promotions.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Cashier Lead
Old Navy
Lewisville, TX
05.2016 - 09.2020
- Has received ‘Top Sales Associate’ of the month award multiple times throughout the years of working at Old Navy.
- Has been given recognition by different General Managers at different stores for being a top inventory lead scanning thousands of units per hour.
- Has been recognized by the district and multiple general managers for being top card performer/sales associate consecutively for the past 4 years averaging 250-300 cards a year.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
- Contributed towards achieving store sales targets through upselling techniques and product recommendations..
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Developed strong rapport with regular customers by delivering personalized service that fostered loyalty towards the brand.
- Promoted store loyalty programs to increase repeat business and enhance customer relationships.
Education
Associate's degree - General Studies
Collin College
Frisco, TXHigh school diploma - undefined
Creekview High school
Carrollton, TX06.2017
Skills
- Customer Service
- Customer Complaints Resolutions
- Decision Making
- Cashier Training and Supervision
- Cash Handling
- Refunds and Exchanges
- Time Management
- Price Verification & Adjustments
- Microsoft Word/Powerpoint
- Merchandising
- Retail Sales/Management
- Organizational skills
- Upselling
Timeline
Assistant Manager/Sales Associate
JOSEY RECORDS
09.2020 - 05.2024
Cashier Lead
Old Navy
05.2016 - 09.2020
High school diploma - undefined
Creekview High school
Associate's degree - General Studies
Collin College